Director, Mid-Market & Inside sales

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is looking for a Director in Digital sales Organization, responsible for managing a team of Enterprise Sales Associates. The role will be responsible for driving digital sales performance and achieving monthly, quarterly, and annual goals. This role involves providing leadership to the team, overseeing onboarding, and ensuring effective coaching on productivity, quality of interactions, and system utilisation. 

What you get to do in this role: 

• Ability to drive Strategy for building a Digital Sales team – providing leadership to your team and ability to be a hands on coach and sales lead when and where needed to create one team culture and meet objectives and quota for the team 

• Establish a Digital Sales team with plan to drive exceptional customer experience and achieve performance for team quota and individuals in your team 

• Operational Sales Management : Manage all weekly and monthly activity to drive and execute plan to meet quota and business objectives 

• Be a Leader with our Customers – We need to engage and understand our customers and support our sales teams in driving results 

• Align team activities with Marketing and Sales priorities. Participate in developing Marketing and Sales campaigns to achieve pipeline and goals 

• Align and Manage territory coverage and internal and external Stakeholders across territories 

• Provide input to senior leadership in the development and administration of incentive compensation programs. 

• Maintain current knowledge on ServiceNow's offerings 

• Keep informed on competitive services, landscape promotional matter, sales techniques, pricing and marketing policies. Use resources and perform research to determine sales patterns and strategies 

• Travel for Partners and Customers when required 

To be successful in this role you have:

• To be successful in this role you have 

• Experience and demonstrated success in building inside sales teams and driving performance and Culture of fun and collaboration 

• Leadership skills and Ability to collaboration and team with stakeholders 

• Operational acumen and understanding of Inside sales models and volume sales execution 

• 5+ years minimum experience leading a team of inside sales reps 

• 5 years of success as an individual contributor in sales 

• A firm understanding of Cloud computing, SaaS offerings, and software subscription business models 

• Ability to work with our Channel Partners and support scale and growth 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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