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Director, Mid-Market & Inside sales

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is looking for a Director in Digital sales Organization, responsible for managing a team of Enterprise Sales Associates. The role will be responsible for driving digital sales performance and achieving monthly, quarterly, and annual goals. This role involves providing leadership to the team, overseeing onboarding, and ensuring effective coaching on productivity, quality of interactions, and system utilisation.

What you get to do in this role:

Ability to drive Strategy for building a Digital Sales team – providing leadership to your team and ability to be a hands on coach and sales lead when and where needed to create one team culture and meet objectives and quota for the team

Establish a Digital Sales team with plan to drive exceptional customer experience and achieve performance for team quota and individuals in your team

Operational Sales Management : Manage all weekly and monthly activity to drive and execute plan to meet quota and business objectives

Be a Leader with our Customers – We need to engage and understand our customers and support our sales teams in driving results

Align team activities with Marketing and Sales priorities. Participate in developing Marketing and Sales campaigns to achieve pipeline and goals

Align and Manage territory coverage and internal and external Stakeholders across territories

Provide input to senior leadership in the development and administration of incentive compensation programs.

Maintain current knowledge on ServiceNow's offerings

Keep informed on competitive services, landscape promotional matter, sales techniques, pricing and marketing policies. Use resources and perform research to determine sales patterns and strategies

Travel for Partners and Customers when required

Qualifications

To be successful in this role you have:

To be successful in this role you have
Experience and demonstrated success in building inside sales teams and driving performance and Culture of fun and collaboration
Leadership skills and Ability to collaboration and team with stakeholders
Operational acumen and understanding of Inside sales models and volume sales execution
5+ years minimum experience leading a team of inside sales reps
5 years of success as an individual contributor in sales
A firm understanding of Cloud computing, SaaS offerings, and software subscription business models
Ability to work with our Channel Partners and support scale and growth

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

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Average salary estimate

$100000 / YEARLY (est.)

min

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$80000K

$120000K

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What You Should Know About Director, Mid-Market & Inside sales, ServiceNow

ServiceNow is on the lookout for an enthusiastic Director, Mid-Market & Inside Sales to join our dynamic team in Bangalore. If you're passionate about driving digital sales performance and leading a vibrant team of Enterprise Sales Associates, this role is just for you! You’ll be at the forefront of establishing a high-performing Digital Sales team, where your hands-on coaching and leadership will inspire a culture of fun and collaboration. Your mission will involve operational sales management, where you'll track weekly and monthly activities to ensure your team meets their quotas while providing exceptional customer experiences. Collaborating closely with marketing and sales, you'll develop strategies and campaigns that align with our goals. Engaging with customers is key; you’ll act as a trusted advisor while also managing relationships with internal and external stakeholders across territories. Your insights will be invaluable in enhancing incentive programs and keeping our team motivated. With over 5 years of experience in leading inside sales teams, a deep understanding of SaaS and cloud computing, and a knack for driving engagement, you'll be a pivotal part of our mission to make the world work better for everyone. Join us at ServiceNow and be part of a culture that values diversity, encouragement, and the willingness to dream big!

Frequently Asked Questions (FAQs) for Director, Mid-Market & Inside sales Role at ServiceNow

What are the responsibilities of the Director, Mid-Market & Inside Sales at ServiceNow?

As the Director, Mid-Market & Inside Sales at ServiceNow, your main responsibilities will encompass managing a team of Enterprise Sales Associates, driving digital sales performance, and achieving sales targets on a monthly, quarterly, and annual basis. You’ll provide leadership through effective coaching, oversee onboarding processes, and ensure that your team delivers quality interactions that enhance customer satisfaction. Additionally, you’ll align team activities with marketing and sales initiatives and manage territory coverage effectively.