ServiceNow Report Writer

Role ServiceNow Report Writer

Duration 12 months +

Location Irving, TX (Onsite)

Responsibilities & Qualifications:

• Create reporting strategy, execution, and delivery for the reports.

• Strong knowledge in relational database systems and MS SQL queries

• Experience in data analytics tools and knowledge of data interpretation is required.

• Work with the data providers and transform the data as per the business requirements for reporting.

• Strong data driven approach to all scenarios. Gather insights to backup any feature ideas and ensure any new features are instrumented appropriately for future insights.

Report Writing and Analysis:

• Create new reports, visualizations, and workflows based on business logic as provided by manager through conversations with business lines.

• Create ad hoc reports and datasets based on data requests.

• Maintain/update current reports and workflows based on evolving needs.

• Automate current processes based on business logic as provided by manager through conversations with business lines.

• Troubleshoot reports or processes to resolve errors.

• Document report or process requirements

• Write clear procedures and instructional manuals to build out self-service capabilities.

Requirements

• Report writing experience in SSRS, PowerBI or similar.

• Working with data sets (Transforming and loading data)

• Working knowledge of MS O365 Suite

• SQL experience

• Demonstrated ability to communicate orally and in writing.

Key Requirements

• Bachelor’s degree in computer science or related field or equivalent professional experience

• IT Service Management 8+years, Service Now 5+years. Performance Analytics 3+ years

• Expert knowledge of ServiceNow’s Performance Analytics capabilities

• Builds out dashboards and reports to deliver to senior management.

• Measured the platform’s ROI.

• Experience utilizing Performance Analytics to configure metrics, reports and dashboards that inform progress against KPI targets.

• ITIL certification highly desired

• Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective software solutions

• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

Job Type: Contract

Salary: $70.00 - $75.00 per hour

Experience:

• SQL/Power BI along with ServiceNow: 6 years (Preferred)
• total: 10 years (Preferred)
• • IT Service Managemen: 8 years (Preferred)
• Service Now: 5 years (Preferred)
• Performance Analytics: 3 years (Preferred)

Work Location: On the road