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Sr. Program Manager

Role Sr. Program Manager

Location Enon, OH (Onsite)

Duration 12 months +

  • Manages the day-to-day aspects of a program(s) to deliver high-quality, on time, on budget outcomes within the project scope.
  • Coordinates the identification and planning of all project work streams, including working with each functional manager and/or Project Manager to plan work product schedules, identify key milestones, manage dependencies, identify, track, and manage risks/issues/decisions, and report on project progress.
  • Implements consistent process and tools and identify emerging best practices and issues to help continuously advance project methods and practices.
  • Work closely with executives, business unit leaders and product owners to educate organizations to use a variety of approaches to deliver customer value in both business and IT teams.
  • Provide expertise to align multiple teams, collaborate and facilitate quarterly planning with large groups, manage portfolio backlog and facilitate decision making with project stakeholders, Senior Leaders, and Architects.
  • Coaches, mentors, and provides guidance to all project team members.
  • Provide feedback to management at all levels regarding the progress project teams
  • Leads and oversees the identification, execution, and updating of project timelines, tasks/responsibilities, and deliverables.
  • Works with project team to identify project risks and mitigation plans, resolve issues, and eliminate project challenges.
  • Coordinates and responds to project changes, including escalating project issues and decisions as needed.
  • Provides strong leadership capabilities to lead and direct project teams, leading team decision-making processes, and cultivating an environment of healthy team debate and collaboration.
  • Ability to build project plans for Agile and Waterfall methodologies to align with infrastructure resources.

SPECIFIC KNOWLEDGE AND SKILLS:

  • Program management experience and knowledge of concepts and practices.
  • 10+ years of IT Project management experience
  • 5+ years of IT Infrastructure Project management
  • Experience in leading programs for large (1000+ site) retail network projects is a MUST.
  • Experience in creating reporting and delivering status updates at an executive level is a MUST
  • Experience in guiding senior project managers to deliver overall program deliverables on-time, on-budget, within program scope.
  • Ability to lead, manage, coordinate, plan and deliver projects on-time, on-budget, on-scope with high quality.
  • Experience with digital transformations (Waterfall to Agile).
  • Experience managing vendor contract deliverables to ensure they are met and accepted.
  • Ability to demonstrate and apply a thorough understanding of complex information systems and technology organizations.
  • Experience developing and managing software, hardware, and services contracts.

Project Management Professional (PMP) required. Please attach certification with resume.

Job Type: Contract

Salary: $90.00 - $100.00 per hour

Experience level:

  • 11+ years

Experience:

  • IT Project management: 10 years (Preferred)
  • IT Infrastructure Project management: 6 years (Preferred)
  • retail network projects: 5 years (Preferred)

License/Certification:

  • PMP (Preferred)

Work Location: On the road

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Zendesk is a Danish-American, customer experience company headquartered in San Francisco, California. We take pride in being recognized among the top 1% of the world's most flexible and remote-friendly companies and prioritizing getting together.

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DATE POSTED
July 20, 2023

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