Senior Digital Analyst

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• What you will do in this role:

  • Build and maintain a suite of dashboards, report templates, standardized reports to track digital acquisition performance across brand media
  • Build, validate, and refine methodologies to determine roas (return on ad spend) and performance of various marketing efforts
  • Seek to understand, problem solve, troubleshoot, and identify data gaps to better address business questions
  • Collect and analyze large datasets from multiple sources (BigQuery, Snowflake, etc.)
  • Generate recurring and ad hoc reporting to help business partners assess campaigns health and performance

• What you need to be successful in this role:

  • 3-4 years experience in digital/data analytics, marketing analytics, or data science
  • Advanced Excel/Google Sheets skills required.
  • Experience with one or more business intelligence/data visualization tools required (Tableau, Power BI or Looker Studio preferred)
  • Experience with SQL strongly preferred, experience with Python a plus
  • Experience with digital media platforms and KPIs preferred (CM360, Social Media, SA360, etc.)
  • Experience with web analytics suites such as Google Analytics or Adobe Analytics
  • A/B Testing knowledge
  • Must be adaptable and inquisitive, always seeking to better understand the utility (and limitations) of the data available.
  • Strong critical thinking and analytical skills, self-starter, curious
  • Must be comfortable working in a rapidly changing environment with complex, messy, and imperfect data.
  • Detail-oriented with strong organizational and project management skills.

  Education

  Bachelor's Degree or relevant skill set

For positions in this location, we offer a base pay of $98,100 - $161,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $88,300 - $145,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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