Senior Manager, Solution Consulting Architect

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking a Senior Manager, Presales Solution Architects, with a focus on Hyperscalers who is an experienced leader of senior technical, global teams, and a customer facing domain expert. This role is well versed in architecting and developing solutions on the Now Platform and has significant working knowledge of the Hyperscaler (Azure, AWS, GCP etc.) business and technology. 

The global SC Solution Architecture Team is part of our pre-sales organization and brings deep technical platform expertise, real-world experience, as well as excellent presentation skills to consult with our prospective customers and build confidence in how ServiceNow is the Platform for Modern Business. We also support the broader pre-sales organization by sharing insights on how they can apply ServiceNow best practice and industry standard approaches to their customer’s technical challenges. 

As a member of our pre-sales team you will have a major impact on our future success. Members of this team have an opportunity to drive the continued growth and success of ServiceNow, through unlocking new partnerships and driving the “Better together” approach for our clients and our Hyperscaler partners. 

As a Senior Manager, you will provide technical expertise, coaching, and expand the impact of a senior team of technical experts who support the Hyperscaler Sales team and customers during pre-sales engagements. This role also partners with peers across workflows to go wide and deep on solution architecture and positioning during complex sales cycles. 

What you Get to Do 

• Lead and develop a global team of technical experts to drive maximum impact through scale 
• Provide subject matter mentoring and training to team. 
• Develop and grow strong partnerships and act as a thought leader with your internal sales counterparts, and external Hyperscaler partners and clients 
• Work closely with Product Management and Go-To-Market on upcoming releases and provide feedback from customer interaction 
• Keep up on complementary technology and external trends to identify opportunities to broaden the use of the Now Platform outside of typical domains 
• Provide subject matter expertise and perspective on unique differentiators and be able to convey architecture knowledge/experience regarding how ServiceNow best interoperates and co-exists with cloud partners and platforms 
• Present at executive briefings and marketing events 
• Contribute to and help maintain internal forums and asset libraries to enable innovation at scale 

To be successful in this role you have:

• 5+ years of successfully managing a technical, senior team 
• 8+ years of experience architecting and delivering complex solutions in the SaaS landscape, ServiceNow + Cloud Solutions experience highly preferred 
• Deep knowledge of at least one Hyperscaler service model and marketplace (eg. Azure, AWS, GCP), and how they integrate with companies like ServiceNow  
• Presentation skills including public speaking, meeting facilitation, workshops, and white boarding 
• Ability to quickly understand technology through instruction and self-training 
• Strong written and verbal communication skills  
• Ability to work within a multi-discipline team focused on delivering high-quality output in short timeframes 
• Experience partnering with a large field sales organization preferred 
• Preferred location - anywhere in the USA

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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