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Sr Solution Consultant - job 1 of 2

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our EMEA Digital Solution Consulting team, you will have a major impact on our future success by supporting the Technology Workflow, Customer Workflow and Employee Experience Solution Sales. You will help guide revenue for one of our products with the support and partnership of Sales, Product Management, and the leadership teams. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

Job Responsibilities

The Sr Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
Assist Digital Sales teams in the qualification of customer needs through discovery;
Participation across the sales lifecycle on acquiring new customers;
Provide mentoring and training to peers, colleagues and partners;
Demonstrations of the product, both standard and tailored to prospects and existing customers
Generation of product demo scripts and scenarios and maintaining demonstration environment(s);
Responding to Request for Information/Proposal documents;
Staying current on product developments/releases to a level required for demo and POC/POV;
Supporting Marketing events – user conferences, trade shows, webinars etc.;
Staying current on competitive analyses and understanding differentiators between the company and its competitors;
Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.;

Qualifications

5+ years of experience in a pre-sales role in a SaaS, or PaaS environment
Open and creative mind
Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue;
Being proactive without being told what to do;
Ability to prioritise tasks and be efficient to minimise wasted effort;
Proven ability to live up to commitments while maintaining integrity and focus on details;
Demonstrated ability to learn new technology;
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
Exceptional communication and presentation skills to include technical and business concepts

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Sr Solution Consultant, ServiceNow

At ServiceNow, we're not just another tech company—we're pioneers in making the world work better for everyone. As a Sr Solution Consultant, you'll join our EMEA Digital Solution Consulting team right in the heart of Staines, United Kingdom. Your primary mission will involve transforming customer workflows and enhancing employee experiences while supporting our impressive portfolio of products. In this role, you'll leverage your technical expertise to develop and present tailored solutions that directly address customer needs, working closely with Sales, Product Management, and our leadership teams. You'll engage in all aspects of the sales lifecycle, from qualifying customer requirements to delivering compelling product demonstrations. On top of that, you’ll mentor and train your peers, ensuring our whole team shines bright! Plus, you'll stay ahead of the curve regarding product updates and competitive insights. We believe solving business and technical challenges is at the heart of your role, so your proactive, creative approach will be invaluable as you refine your territory management skills and build strong pipelines. If you're someone who thrives in a dynamic, inclusive environment, embracing the opportunity to dream big and innovate, we want to hear from you! You don’t have to meet every qualification—if you’re passionate about the tech we offer and the impact you can have, we encourage you to apply!

Frequently Asked Questions (FAQs) for Sr Solution Consultant Role at ServiceNow

What are the responsibilities of a Sr Solution Consultant at ServiceNow?

As a Sr Solution Consultant at ServiceNow, your key responsibilities include developing and providing solutions during sales cycles, assisting the Digital Sales teams in qualifying customer needs, mentoring peers, and delivering product demonstrations. You'll also be responsible for generating demo scripts, maintaining demo environments, and staying current on product developments, competitive analyses, and business and technical challenges that our products help solve.