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Staff Software Engineer - Federal - job 2 of 2

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

PLEASE NOTE:
This position will include supporting our US Federal regulated markets. 

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. 

Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

About the team: 

As a Staff Software Engineer with the Data Platform organization, you will be responsible for leading key initiatives that span different products and significantly affect our Kubernetes platform ecosystem, allowing our customers to create innovative, elegant, and high-performing experiences across multiple devices.   

What you get to do in this role: 

  • Deploy, manage, and scale applications using Kubernetes
  • Build software applications using containerization concepts and technologies like Docker and deploy them on Kubernetes.
  • You will design and implement scalable, fault-tolerant systems using Kubernetes (absolute must)
  • Leverage cloud platforms like AWS, Azure, or GCP, deploy software applications using the Kubernetes platform environment. 
  • Set up monitoring and logging systems in a Kubernetes environment using tools like Prometheus, Grafana, or ELK (Elasticsearch, Logstash, Kibana, etc.) As well as the inner workings of how to troubleshoot, performance optimization, and Kubernetes networking concepts (service discovery, land balancing, and network policies, etc). All important for building and painting reliable communication between application components.     
  • You'll work on the continuous integration and deployment (CI/CD) 
  • Day-to-day includes scripting and automation using languages like Bash or Python to automate common tasks related to Kubernetes (cluster provisioning, application deployment, and scaling, etc.) 
  • Be able to troubleshoot and debug issues related to and around Kubernetes deployments, networking, performance, and application scalability. 
  • Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) 
  • Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users. 
  • Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs. 
  • Contribute to the design and implementation of new products and features while also enhancing the existing product suite.
  • Be a mentor for colleagues and help promote knowledge-sharing  

To be successful in this role you have: 

  • Proficiency in working with Kubernetes is a must. Candidates should have hands-on experience with deploying, managing, and scaling applications using Kubernetes. 
  • Understanding containerization concepts and experience with containerization technologies like Docker is essential for building and deploying applications on Kubernetes. 
  • Infrastructure as Code (IaC): Familiarity with tools like Terraform or Ansible to automate the provisioning and management of infrastructure resources. 
  • Experience working with cloud platforms like AWS, Azure, or GCP, as Kubernetes is commonly deployed on these platforms. Understanding how to leverage cloud services in a Kubernetes environment is valuable. 
  • Understanding Kubernetes networking concepts, such as service discovery, load balancing, and network policies, is important for building and maintaining reliable communication between application components. 
  • Experience with CI/CD pipelines, utilizing tools like Jenkins, GitLab CI/CD, or CircleCI, to automate the build, test, and deployment of Kubernetes-based applications. 
  • Experience with scripting and automation (Bash or Python). 
  • Experience around day-to-day common tasks related to Kubernetes like, cluster provisioning, application deployment, and scaling, etc. to name a few. 
  • Strong problem-solving skills and the ability to troubleshoot issues related to Kubernetes deployments, networking, performance, and application scalability. 
  • Proficiency in implementing robust observability and monitoring practices within Kubernetes clusters, including metrics, logging, and distributed tracing, is highly desired. Familiarity with tools such as Prometheus, Grafana, Jaeger, and Elasticsearch can be advantageous. 
  • Skills in infrastructure automation using tools like Terraform or Ansible can help candidates automate the deployment and management of Kubernetes clusters and associated resources.
  • Good interpersonal and communication skills are essential for collaborating with cross-functional teams, including DevOps, infrastructure, and software engineering teams. The ability to effectively communicate ideas, share knowledge, and work collaboratively can greatly contribute to success in this role. 
  • The field of Kubernetes and cloud-native technologies is rapidly evolving. Candidates who demonstrate a passion for continuous learning, staying updated with the latest industry trends, and actively seeking opportunities for self-improvement, can thrive in this dynamic environment. 

Nice to have: 

  • Cloud Native Development: Expertise in cloud-native development practices and principles is highly valuable. This includes designing applications that are loosely coupled, resilient, and can fully leverage the benefits of Kubernetes and cloud platforms. 
  • Security and Compliance: Understanding Kubernetes security best practices, container image scanning, RBAC (Role-Based Access Control), network policies, and compliance frameworks such as CIS benchmarks is important for ensuring the security and compliance of Kubernetes workloads. 
  • Familiarity with service mesh technologies like Istio or Linkerd can be an added advantage. Knowledge of how to leverage service mesh for traffic management, security, and observability within a Kubernetes environment can greatly enhance application development and management.
  • Experience with GitOps practices, such as using Git as the single source of truth for declarative infrastructure and application configuration, can streamline deployment and management

Qualifications

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
  • 6+ years’ experience in DevOps building, and maintaining a platform for large-scale Enterprise Applications with 10,000+ physical hosts
  • Expert level understanding of Centos/RHEL OS and experience installing, maintaining, and designing services.
  • Familiarity with Cloud Technologies - OpenStack, AWS, or Azure are a plus

 

WJ25

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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What You Should Know About Staff Software Engineer - Federal, ServiceNow

As a Staff Software Engineer at ServiceNow, located in beautiful Kirkland, Washington, you'll have the exciting opportunity to lead key initiatives within the Data Platform organization. Your work will directly impact our Kubernetes platform, enabling customers to create innovative, high-performing experiences across devices. You'll be deploying, managing, and scaling applications in a Kubernetes environment, with a focus on building and maintaining robust software applications using containerization technologies like Docker. To succeed in this role, you need solid experience with cloud platforms such as AWS, Azure, or GCP and a strong grasp of Kubernetes networking concepts including service discovery and load balancing. Your day-to-day tasks will involve automating processes using scripting languages like Bash or Python, troubleshooting deployment issues, and ensuring the scalability and performance of applications. Additionally, you'll mentor colleagues and promote knowledge-sharing while working closely with product owners to meet detailed requirements from design to delivery. If you're passionate about building scalable, clean, and reusable code, and eager to contribute to the design and implementation of new products, we’d love to hear from you! Join us in our mission to make the world work better for everyone!

Frequently Asked Questions (FAQs) for Staff Software Engineer - Federal Role at ServiceNow
What responsibilities does a Staff Software Engineer at ServiceNow have?

A Staff Software Engineer at ServiceNow is responsible for leading key initiatives within the Data Platform organization. You'll deploy, manage, and scale applications using Kubernetes, design and implement scalable systems, and work closely with product owners to understand requirements. You'll also contribute to the design of new products and mentor others, ensuring knowledge-sharing across the team.

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What qualifications are required for the Staff Software Engineer position at ServiceNow?

To be a successful Staff Software Engineer at ServiceNow, candidates should have at least 6 years of experience in DevOps, extensive knowledge of Kubernetes and Docker, and familiarity with cloud platforms like AWS, Azure, or GCP. Additionally, a strong background in scripting languages, infrastructure as code, and CI/CD pipelines is essential.

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Is experience with Kubernetes mandatory for the Staff Software Engineer role at ServiceNow?

Yes, proficiency with Kubernetes is a must for the Staff Software Engineer position at ServiceNow. Candidates should have hands-on experience with deploying, managing, and scaling applications using Kubernetes, as it's a core responsibility of the role.

Join Rise to see the full answer
What technologies should a Staff Software Engineer at ServiceNow be familiar with?

A Staff Software Engineer at ServiceNow should be well-versed in containerization technologies like Docker, cloud platforms such as AWS, Azure, or GCP, and tools for infrastructure automation like Terraform or Ansible. Familiarity with monitoring and logging tools like Prometheus, Grafana, and ELK is also beneficial.

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Does the Staff Software Engineer position at ServiceNow require security knowledge?

Yes, understanding Kubernetes security best practices, including RBAC and compliance frameworks, is important for a Staff Software Engineer at ServiceNow. This knowledge helps ensure the security and compliance of Kubernetes workloads, which is crucial for our regulated market sector.

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Common Interview Questions for Staff Software Engineer - Federal
Can you explain your experience with Kubernetes?

When answering this question, detail your hands-on experience with Kubernetes, including how you've deployed, managed, and scaled applications. Highlight specific projects you've worked on, the challenges faced, and the solutions you implemented, emphasizing your understanding of Kubernetes networking.

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How do you ensure the scalability and performance of applications in a Kubernetes environment?

Discuss your strategies for ensuring scalability and performance, such as using appropriate resource requests and limits, implementing horizontal pod autoscaling, and utilizing efficient load balancing techniques. Provide examples of how you've applied these strategies in past roles.

Join Rise to see the full answer
What tools have you used for CI/CD in your previous projects?

Share your experience with CI/CD tools like Jenkins, GitLab CI/CD, or CircleCI. Describe how you've set up pipelines to automate testing and deployment processes, and the impact these tools had on overall project efficiency.

Join Rise to see the full answer
Describe a challenging troubleshooting experience related to Kubernetes.

Provide a specific example of a difficult issue you encountered with Kubernetes. Explain the steps you took to investigate the problem, the tools you used, and how you resolved it. Highlight your problem-solving skills throughout the process.

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How do you approach automating common tasks in Kubernetes?

Explain your preferred scripting languages, such as Bash or Python, and how you've automated tasks like cluster provisioning or application deployment in previous roles. Share specific examples of scripts you've written and the efficiencies they created.

Join Rise to see the full answer
What strategies do you use for monitoring and observability in Kubernetes?

Discuss your familiarity with monitoring tools like Prometheus and Grafana, and how you've implemented observability within Kubernetes clusters. Emphasize the importance of metrics and logging for maintaining application health and performance.

Join Rise to see the full answer
How have you collaborated with cross-functional teams in past projects?

Share examples of your communication skills when working with DevOps, infrastructure, and software engineering teams. Highlight specific projects where collaboration was key to success, and how you facilitated knowledge-sharing among team members.

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What is your approach to keeping up with industry trends in Kubernetes and cloud technologies?

Describe your commitment to continuous learning through attending conferences, participating in online courses, or following industry leaders. Highlight any recent trends you've explored and how you've applied new knowledge to your work.

Join Rise to see the full answer
Can you explain the concept of Infrastructure as Code (IaC) and its importance?

Define Infrastructure as Code and its benefits, such as consistency and automation in managing infrastructure. Discuss your experience using IaC tools like Terraform or Ansible and how they have improved deployment processes in your previous roles.

Join Rise to see the full answer
How do you design applications for cloud-native environments?

Talk about your experience with cloud-native development practices, such as designing loosely coupled, resilient applications. Provide examples of past projects, emphasizing the benefits of adopting these principles in Kubernetes deployments.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 16, 2025

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