Staff Technical Product Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About Digital Technology: 

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

Summary:

The world of technology is changing faster than ever before, and customers expect seamless digital experiences. As a Technical Product Manager at ServiceNow you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience. 

Does your resume show years of building consumer grade experiences? Can you talk in technical depth to some (or all) of these capabilities? Personalization, Gen AI/AI, Content Management, Headless CMS, User Management, Issue Avoidance, Self-Service, Onboarding, Mobile Applications, In-application experiences, Behavior Analytics. Is your experience area not listed? Apply anyway and tell us why your skills & experience will delight our users and scale us for future success. 

While being technical & experienced in building consumer grade experiences is highly admired this role also comes with the need to successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset. 

What you get to do in this role:   

Product Strategy and Roadmap: 

• Develop and communicate a clear product vision and strategy aligned with the company's overall objectives. 
• Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution. 

Requirement Gathering and Prioritization: 

• Collaborate with stakeholders, to gather and prioritize product requirements. 
• Define user stories, use cases, and acceptance criteria to guide the development process. 

Technical Understanding: 

• Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product. 
• Collaborate closely with engineering teams to ensure the technical feasibility of product features. 

Cross-Functional Collaboration: 

• Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery. 
• Foster effective communication and collaboration among team members. 

Product Development Oversight: 

• Monitor and track product development progress, ensuring that it stays on schedule. 
• Make critical assessments and trade-offs to meet project objectives. 

Performance Metrics and Analysis: 

• Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights. 

Customer Feedback and Iteration: 

• Gather and analyze stakeholder feedback to identify opportunities for product improvement. 
• Iterate on product features and enhancements to address stakeholders needs and pain points. 
   

To be successful in this role you have:

• 6+ years in software product management experience 
• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) or related equivalent experience is preferred.  
• Strong prioritization skills and the discipline to focus on high impact activities.   
• Experience defining and capturing product requirements and transforming them into a product roadmap.  
• Assesses complex issues from multiple angles in order to get the complete picture, evaluates the potential consequences and implications of different options, identifies the underlying issues and root causes of problems, and incorporates new information and concepts when solving problems. 
• Addresses process breakdowns with speed and thoroughness, uses process analysis methods like metrics and benchmarks, focuses efforts on both processes and results, and modifies own work activities and methods to eliminate wasted effort and inefficiencies. 
• Demonstrates flexibility of responses to different situations, recognizes cues that suggest a change in approach or behavior is needed, adapts to changing needs, conditions, priorities, or opportunities, and monitors how well approach is working to see if change is needed. 
• Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions.  
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested responsibilities.  
• Experience or awareness with Agile and the Software Development Lifecycle    
• Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off assessments considering what’s desirable, viable, and technically feasible.  
• Preferred: experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment  
• Preferred: Demonstrated project management experience from previous internship, or academic or personal projects  
• Preferred: Experience or awareness with Agile and the Software Development Lifecycle  

#DTjobs 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.