Founding Product Manager, B2B GenAI platform - job 1 of 6

As the Founding Product Manager for Propelix at Jerry, you will drive the development of the platform from concept to launch, collaborating directly with early customers to refine our product-market fit. You'll manage all B2B product aspects, utilizing customer insights to identify new features and processes that guarantee customer success and satisfaction. Your role will involve asking penetrating questions to fully understand customer needs and custom-tailoring our technology to meet those needs effectively.

To excel as the Founding Product Manager at Jerry, candidates should possess a bachelor's degree in a disciplined field, coupled with 5-10 years of relevant experience. Ideally, this experience will include structured problem-solving roles, like consulting or venture capital, in addition to product management roles in early-stage B2B SaaS startups. A strong sense of initiative, excellent organizational skills, and top-notch communication abilities are also essential for success in this role.

The Founding Product Manager plays a crucial role in Jerry's growth by spearheading the development and implementation of the Propelix platform, which aims to simplify and enhance the customer experience in car ownership. By deeply engaging with our clients and iterating based on their feedback, you'll help us find product-market fit while positioning Propelix as a leader in the GenAI technology space within the insurance industry.

Joining Jerry as a Founding Product Manager provides significant opportunities for career growth. You will be part of a high-stakes project that not only aims for rapid escalation in the market but also provides mentorship from experienced leaders in the tech industry. As Propelix scales and becomes a core service for other businesses, your influence in shaping its success can propel you into senior leadership roles as the company expands.

In prioritizing features for Propelix, I would leverage customer feedback to assess their needs, alongside analyzing market trends. Using frameworks like the MoSCoW method (Must have, Should have, Could have, Won't have), I would ensure that customer pain points are addressed while aligning with the company's strategic goals. It's crucial to achieve a balance between immediate customer needs and long-term vision.

In a previous role, I managed a key client's product implementation where I maintained open channels of communication to understand their needs. I scheduled regular check-ins to ensure their satisfaction and gathered feedback promptly, which helped tweak our product to better fit their objectives, ultimately boosting their satisfaction and reducing churn.

My experience with B2B SaaS products involves working directly with clients to tailor solutions to their unique needs. I’ve driven projects to develop SaaS features, managed roadmaps, and conducted go-to-market strategies that ensured product usability and scalability, resulting in successful client adoption and satisfaction.

I utilize various methods such as surveys, user interviews, and usability tests to gather customer feedback. Once collected, I analyze this data to identify key themes and actionable insights. I then collaborate with the product team to implement changes, ensuring we continually refine our offering based on user experiences.

Setting product goals involves leveraging SMART criteria—Specific, Measurable, Achievable, Relevant, and Time-bound. This approach allows me to clarify objectives aligned with business strategy while ensuring they are achievable and relevant to driving the product's success in the market.

To foster effective communication with both technical and non-technical stakeholders, I tailor my messaging according to the audience. For technical teams, I focus on detailed specifications and data-driven insights, whereas for non-technical stakeholders, I prioritize clear, concise explanations, highlighting benefits and impacts on the business.

Vital metrics for evaluating a product's success include customer satisfaction scores (NPS, CSAT), user adoption rates, churn rates, and feature usage statistics. Additionally, revenue impact and user engagement metrics can provide insights into how well the product meets market needs.

In a past product launch, we faced unforeseen integration challenges with a crucial system. I led a series of cross-functional discussions to address the issue and brainstorm solutions. By empowering the team to innovate and swiftly iterating on our approach, we managed to resolve the challenge and launch on time while ensuring client satisfaction.

Data plays a vital role in my decision-making process. I use quantitative metrics to identify patterns and trends that inform strategic decisions, while qualitative insights from user feedback help contextualize the data. This combination enables me to make informed choices that align with user needs and business goals.

I envision Propelix evolving into an industry-leading GenAI platform by continuously enhancing our user experience and expanding our feature set based on evolving market needs. My goal is to build strong partnerships that allow us to reach various sectors while ensuring we remain at the forefront of technological advancements in AI.