Client Solutions Manager

Job Summary

The Client Solutions Manager (CSM) is pivotal in driving sales by collaborating with the external sales team and providing comprehensive solutions to their assigned customers. The CSM generates new sales within their current account set and proactively manages renewals. This role involves creating competitive pricing quotes for customers’ IT needs, processing orders, and providing timely updates. Reporting directly to Manager – Inside Sales, the Cient Solutions Manager is a key contributor to revenue growth. 

This position is required to report to the SHI Somerset, NJ office location as determined by SHI management. 

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include but not limited to:  

• Act as the central sales contact for our customer base. 
• Forge strong relationships with customers, external sales team, and SHI internal departments. 
• Drive sales through regular customer meetings, identify new opportunities, and close sales cycles successfully. 
• Source and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services. 
• Actively manage customer maintenance and support renewals through a defined process and customer engagement, focusing on expanding the business relationship. 
• Identify and capture new opportunities, moving them effectively through the sales pipeline. 
• Ensure swift and accurate entry of purchase orders and provide timely updates to customers and all relevant parties. 
• Actively participate in team meetings to stay updated on product changes and business strategies. 
• Collaborate with field sales, customers, vendors, and internal teams through conference and team calls. 
• Address customer inquiries promptly, resolve issues efficiently, and ensure customer satisfaction. 
• Actively participate in departmental initiatives and incentive programs. 

Qualifications

• Completed Bachelor’s Degree (College/University).  
• Proven sales experience, preferably in the IT industry. 
• Have successfully completed Inside Sales onboarding curriculum and training requirements outlined by management. 

Required Skills

• Exceptional communication skills (verbal and written) 
• Strong sales acumen with the ability to identify customer needs and offer suitable solutions 
• Excellent time management and organizational skills  
• Proactive and strategic approach to sales, aimed at enhancing the client experience  
• Ability to work effectively in a fast-paced, team-oriented environment 

Additional Information

• The estimated annual pay range for this position is $40,000-$55,000 which includes a base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status