Senior Business Development Manager

As a Senior Business Development Manager at ShopBack, your primary responsibilities include leading daily outbound prospecting efforts to acquire Tier 1 merchants, managing the entire commercial cycle from lead generation to deal closure, and actively participating in networking events. You'll maintain a structured sales pipeline using Salesforce, work with various teams to execute growth strategies, and contribute ideas to enhance merchant adoption rates.

To succeed as a Senior Business Development Manager at ShopBack, you should have at least 5 - 8 years of experience in sales and business development, a strong network in key industries like Food & Beverage, Grocery, Fashion, and Pharmacy, and a proven track record in managing channel partnerships. Creative problem-solving skills and experience in C-level negotiations are key components as well.

Essential skills for the Senior Business Development Manager position at ShopBack include strategic thinking, excellent relationship-building abilities, creativity in merchant acquisition strategies, and proficiency in using Salesforce for sales tracking and reporting. Furthermore, strong negotiation skills and the ability to engage with top decision-makers in various industries are crucial for this role.

At ShopBack, the culture promotes collaboration, openness, and continuous improvement. As a Senior Business Development Manager, you will work in a high-performance environment where grit, hunger, speed, and impact are valued. Feedback is encouraged to help every team member grow, and there is a strong focus on achieving ambitious career objectives.

The Senior Business Development Manager at ShopBack plays a critical role in driving the company's growth by identifying and onboarding strategic Tier 1 merchants, optimizing the sales process, and enhancing the overall merchant experience. Your influence will directly impact ShopBack's ability to solidify its market presence and accelerate the adoption of ShopBack Pay in Malaysia.

In answering this question, highlight specific initiatives you've led, focusing on strategies you used to drive growth and metrics that showcase your success. Provide examples of how your efforts resulted in increased partnerships or revenue, particularly in relevant industries.

Detail your networking approach by discussing how you research potential partners, engage in initial outreach, and establish trust through ongoing communication. Include examples of successful relationships you've cultivated and how that impacted your previous company.

Discuss the tools and techniques you use for pipeline management, emphasizing your experience with Salesforce or similar CRM systems. Explain how consistent communication and tracking helps you forecast revenue effectively.

Share your techniques for overcoming objections by discussing how you listen to concerns, address them with factual data, and provide tailored solutions that align with the merchant's needs. Highlight a past experience where your negotiation skills were critical.

Explain the importance of teamwork in your strategy, discussing how you collaborate with marketing and operations teams to create cohesive approaches. Providing specific examples can illustrate your effectiveness in a collaborative environment.

Talk about the criteria you consider when evaluating potential partners, such as market impact, alignment with company values, and potential for mutual growth. Providing a structured analysis shows your strategic approach.

Here, you should discuss a specific challenge you faced and the creative strategy you devised to solve it. Emphasize the outcome and how it positively affected your previous company's growth and relationship with partners.

Highlight your methods for keeping abreast of industry developments, whether through attending conferences, following relevant publications, participating in online forums, or networking within your industry. This shows your commitment to continuous learning.

In your response, list key metrics such as deal closure rates, revenue growth, and customer satisfaction scores. Emphasize your analytical skills in reviewing these metrics to refine business strategies over time.

Convey your enthusiasm for ShopBack’s mission and how your values align with the company's culture. Showcase your understanding of ShopBack's impact on the shopping landscape and how your skills can further its goals.