Director of Partnerships

About Siena

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

Some of our values

We're not big on corporate-speak, but here's what matters to us:

• Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding.

• Customer empathy: You are driven by our customers’ success. You see needs they can’t articulate.

• Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges.

• Ownership and autonomy: When things break, you fix first, explain later.

• Relationships: You create bonds with your colleagues - building trust and sharing success.

• Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher.

• Open and direct: You share and receive feedback. You are open about what’s working and what not.

About the Role

As the Director of Partnerships at Siena AI, you’ll lead the strategy and execution of our partnerships program, creating an ecosystem that includes BPOs, agencies, and tech integration partners. Your role is to scale a high-impact partnerships function that directly drives revenue and positions Siena as the preferred partner in the CX ecosystem. This is a unique opportunity to shape Siena’s partnerships approach, creating a competitive network of alliances that maximizes reach, revenue, and customer value.

Why Siena Needs You

As the Director of Partnerships, you’ll play a pivotal role in scaling Siena’s growth by building, managing, and optimizing partnerships that enhance Siena’s product value, market reach, and customer success. This role requires a strong network within ecommerce and CX and the ability to translate these relationships into measurable revenue growth.

Key Responsibilities

• Develop and Scale the Partnerships Program: Architect and refine a scalable, revenue-focused partnerships strategy, emphasizing tech integrations, BPOs, and agencies that expand Siena’s reach. Establish partner tiers, certification programs, and co-marketing initiatives to strengthen Siena’s partnerships ecosystem.

• Lead and Nurture Strategic Partnerships: Cultivate and manage high-value relationships across the BPO, tech, and agency landscape, leveraging your network to accelerate Siena’s reach. Co-create solutions, generate leads, and develop growth strategies that align with Siena’s revenue goals.

• Drive Revenue Growth: Build a partnership pipeline that supports Siena’s revenue targets, actively contributing to ARR and ACV growth. Collaborate closely with Sales, Marketing, and Product teams to drive GTM initiatives and identify joint opportunities that enhance revenue outcomes.

• Build a High-Performing Partnerships Team: Hire, mentor, and manage a growing partnerships team, starting with a Partnerships Manager. Foster a high-performance culture, setting clear goals, KPIs, and accountability measures to ensure team success.

• Champion Partner Enablement and Success: Lead the creation of partner-specific training, certification, and enablement resources. Ensure partners are equipped to effectively represent Siena by designing incentives, support structures, and success metrics that enhance partner satisfaction and retention.

• Measure, Analyze, and Refine: Leverage data to monitor partnership impact, focusing on KPIs like revenue contribution, client retention, and partner engagement. Use insights to iteratively improve the program and optimize ecosystem growth through data-driven decisions.

• Represent Siena as a Thought Leader: Act as the face of Siena’s partnerships at industry events, conferences, and in partner meetings, establishing the company as a leader in AI-powered customer experience.

Join the Team If You Have

• 6+ years of experience building and managing partnerships in B2B SaaS, ideally in ecommerce or CX, with a strong track record of driving revenue and scaling partnership programs.

• Expertise in the martech, ecommerce, or CX landscape, including trends, key players, and best practices, with an established network in these sectors.

• Proven experience developing GTM strategies and managing partnership relationships with tech integrations, agencies, and BPOs.

• Demonstrated people management skills, with the ability to build, mentor, and lead a high-performance partnerships team.

• Exceptional communication, negotiation, and interpersonal skills, with a relationship-first approach to partnerships.

• Data-driven mindset, skilled in using analytics to measure partnership success, with experience in tools like HubSpot, Google Analytics, or similar.

• Willingness to travel up to 30% to represent Siena at events and build partner connections.

Bonus Points If You

• Have experience with tools like Crossbeam, Zapier, Google Analytics, ChatGPT, Gamma, etc.

• Are immersed in the CX space and bring a deep understanding of customer experience trends and best practices.

• Have built or contributed to successful partner training, certification, or enablement programs.

Why Join Us

We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:

• Real impact. Your work will directly shape our product and company.

• A seat at the table. In a small team, every voice matters. Yours will be heard.

• Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy.

• Top pay. Competitive salary and an opportunity for equity or stock grants.

• Time off when you need it. Take at least 15 days. More if you need it.

• Budget to keep learning. Because if you're not growing, we're not growing.

• The chance to build something from the ground up. This is the time when what you do has the biggest impact.

• Problems worth solving. We're reshaping how work gets done.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.