Implementation Success Manager (New York)

About Siena

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

Some of our values

We're not big on corporate-speak, but here's what matters to us:

• We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect.

• We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully.

• We try new things: We're not afraid to do things differently if it means finding better solutions.

• We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens.

• We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow.

• We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing.

• We own it: We're all owners here. We take charge, make the call, and own the outcome.

About the Job

We are seeking an Implementations Success Manager to implement and onboard clients onto our platform. We’re looking for an entrepreneurial mindset, a fearless attitude, and a passion for excellence in onboarding new clients onto our product. Our team not only takes pride in our work but also in the way we do it.

Our implementation team provides enterprise-level setup and onboarding of our agent assistant tool for major and well-known brands. The Implementation Success Manager is accountable for all aspects of our agent assistant tool setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Customer Success. You must be capable of successfully implementing new business while ensuring a high degree of client satisfaction. You'll work with medium to large-sized organizations, with no limit on the complexity or feature/functionality usage of the client.

What you'll be doing:

• Understand requirements, workflows, and automations to meet our client's needs

• Plan and configure our agent assistant using our proprietary configuration management tool to specifications

• Create and manage end-to-end implementation roadmaps for our customers

• Make changes and configure our application to suit clients changing needs

• Provide regular updates to stakeholders, highlighting critical issues for management and the overall status of the projects

• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness

• Support client/solutions through validation, testing, and go-live stages

• Work in a fast-paced agile environment

• Provide tier 3 advanced configuration support as part of our support process

• Document implementation structure

• Bring your ideas and try new things, your recommendations will guide future development

Join the team if you:

• 3+ years experience in CSM, Account Management, or Implementation roles in the B2B SaaS space

• Experience implementing software products

• Web & API Development knowledge, including basic comfort levels with related security considerations and file formats (eg JSON)

• Understanding of process management

• A self-starter attitude and can work independently

• Strong critical and analytical skills

• Excellent collaboration skills

• Understanding or experience in an agile environment

• Made it to the end. Now why don’t you apply already?

Why Joins Us

We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:

• Real impact. Your work will directly shape our product and company.

• A seat at the table. In a small team, every voice matters. Yours will be heard.

• Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy.

• Top pay. Competitive salary and an opportunity for equity or stock grants.

• Time off when you need it. Take at least 15 days. More if you need it.

• Budget to keep learning. Because if you're not growing, we're not growing.

• The chance to build something from the ground up. This is the time when what you do has the biggest impact.

• Problems worth solving. We're reshaping how work gets done.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.