Customer Support Intern

We are looking for a dynamic and detail-oriented Customer Support Intern to join our Support team as the first line of customer assistance. This role is ideal for someone passionate about delivering exceptional service and continuously striving for improvement. This is a part-time position, requiring 15-20 hours per week.

This is a hybrid role (3x/week  in office) based out of our Northampton office.

About Us

Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)

Culture:

Culture is important at Sign in Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:

Customer 1st

Respect & Dignity

Accountability & Empowerment

Honestly & Positivity

We're Here To Win

Do Good & Give Back

• Comfortable using computers, navigating operating systems like Microsoft Windows, and understanding basic software applications.
• Experience working with SaaS technology like Microsoft 365 & Exchange. 
• Have a experience working with networks and browsers
• Ability to think critically and analytically
• Ability to multi-task in a SUPER fast-paced environment
• Willingness and passion to quickly learn skills and knowledge that you don’t currently possess
• Desire to be the best at what you do and a part of something bigger than yourself

• First Line Support: We prioritize our customers and need your help to ensure they have the best experience when contacting our support team. You will work with a ticketing system, responding to customers via email, phone, or Google Meet. As we integrate AI and chat tools into our daily operations, you will be a part of this innovative journey.
• Ticket Resolution: Respond to customer inquiries and assist in resolving support tickets promptly and efficiently.
• Customer Care: Provide timely responses to customer problems, ensuring a high level of satisfaction and escalate technical issues when required.
• Assist in creating and updating user manuals, FAQs, and other support documents to enhance the customer experience.
• You'll have the flexibility to work alongside your studies, gaining practical experience at the forefront of support and development in delivering exceptional customer experiences.

This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move. 

Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps: 

Phone Interview with our HR team

In person interview to meet some of the team

Cultural Interview

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.