Job details

SMB Customer Success Manager

Similarweb is seeking a Customer Success Manager to enhance client relationships and deliver strategic insights using their powerful digital platform. The ideal candidate should have a solid background in analytics and be able to engage with clients effectively.

Skills

Sales technology experience (e.g. Salesforce, Hubspot)
Negotiation skills
Relationship-building skills
Analytical mindset
Excellent communication skills

Responsibilities

Manage long-term customer relationships
Drive user engagement and adoption of the Similarweb platform
Deliver ongoing training and support for customers
Identify and mitigate churn risks
Collaborate with internal teams to align on goals

Education

Bachelor's degree preferred

Benefits

Competitive compensation packages
Career development opportunities
Diversity and inclusion initiatives
Community engagement activities

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By SimilarWeb

Similarweb's mission is to empower its customers to win online. Our technology provides digital market intelligence for every website and mobile app, so you can understand, track and grow your market share.Come be part of the team that's disruptin...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Internet & Web Services

TEAM SIZE