Site Operations Manager

**This is an onsite role in Tacoma, Washington. The candidate must be within a commutable distance for onsite work.

The Site Operations Manager works onsite, supporting the customer’s day-to-day output environment needs. Works closely with customer contacts, customer’s end user community, and Lexmark Global Services resources to fulfill Service Level Agreements (SLAs).

ROLES AND RESPONSIBILITIES:

• Work to create and implement specific operations practices including:
• Continually monitoring existing service levels and ServiceNow tickets
• Provide interface between end-users, technical support, and subcontractors to improve/maintain customer satisfaction
• Primary point of contact and relationship with the customer for specific area
• Work closely with Operations and Project Team’s during implementation and deployment of print technology and support services, including inventory collection and management, MADC tracking, and consumables management while monitoring adherence to all SLAs
• Facilitate weekly/monthly status meeting, providing timely and accurate update on project status
• Conduct End User training as necessary; coordinate support for improved service diagnostics
• Provide reporting metrics and tracking data as required to fulfill SLAs
• Work with Operations team to document and analyze current practices and workflow to define/determine Customer operations requirements
• Recommends and implements operations techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations.

How to Apply ?

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We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.