Job details

Jira Administrator

About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

What You’ll Do:

Collaborate with cross-functional teams to gather requirements and implement custom templates, workflows, and automation using Atlassian products
Create, customize, and maintain projects, workflows, dashboards, and advanced filters for end-users
Work closely with a third-party vendor on Jira migration initiative
Establish best practices and own Jira governance
Standardize Jira practices and artifacts
Create and maintain Atlassian documentation library
Provide training and support to users on Atlassian products
Troubleshoot and resolve issues with Atlassian products

What You Need to Succeed

Extensive Atlassian experience
Jira Cloud administration and Jira Service Management administration experience
Highly experienced with workflow automation
Proficient with ScriptRunner, Groovy, Nunjucks and Jira expressions
Experienced with REST API based third party integrations
Understanding of various Agile software development methodologies

Additional Skills That Could Set You Apart:

Atlassian certifications (ACP-120, ACP-100, ACP-400, ACP-300)
Experience with third-party automation apps, especially Automation for Jira and JMWE
Atlassian Access administration
Knowledge of key ITSM concepts

Why you should click ‘Apply’:

We are passionate about new technologies and growing! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
Great team and company culture! You can find out more about our company culture, a typical day in the Engineering team, and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.
Great benefits! We offer a competitive compensation package including competitive base salary, annual bonus, and strong benefits program.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.