Concession Team Member (Part Time) - Mall at Millenia (inside Bloomingdale's)

As a Concession Team Member at SKIMS inside Bloomingdale's, your primary responsibilities include enhancing customer experiences through engaging product education, offering styling advice, and maintaining a clean and organized shop environment. You will assist with sales processes, including transactions, returns, and exchanges, while actively restocking inventory. Importantly, you will need to embody the positive culture of SKIMS and ensure every customer feels valued and informed.

To qualify for the Concession Team Member role at SKIMS, applicants should have experience in retail, sales, or the service industry. You also need to be at least 18 years old and possess excellent communication skills. A passion for helping others and a flexible approach to work, particularly in fast-paced environments, will also serve you well. Familiarity with the SKIMS brand and its products adds significant value to your application.

Working as a Concession Team Member at SKIMS offers a vibrant and inclusive environment that fosters teamwork and creativity. You will engage with customers daily, which creates a dynamic atmosphere while reflecting the brand's commitment to diversity and positive customer experiences. The role demands flexibility, as you'll navigate various responsibilities within the shop, so a lively team spirit is essential.

SKIMS is dedicated to setting you up for success as a Concession Team Member. We provide comprehensive training that covers product knowledge, customer service excellence, and sales techniques. You'll learn how to give styling advice and educate customers about our brand's mission and values, ensuring that you feel confident and empowered in your role.

SKIMS places a strong emphasis on creating an inclusive work environment. Our commitment to diversity reflects the communities we serve, ensuring that all employees and candidates are considered without bias based on race, color, religion, sex, or any other identifier. This culture of belonging promotes equitable opportunities, innovation, and overall excellence within our team.

In the role of a Concession Team Member, prioritizing customer satisfaction involves actively listening to customers' needs, providing tailored recommendations, and following up to ensure they leave happy. Emphasize your willingness to go the extra mile, such as helping customers with styling advice or making their shopping experience enjoyable in any way possible.

Think of a specific instance where you went above and beyond for a customer. Share details about the situation, your actions, and the positive outcome. This helps demonstrate your customer-first attitude and problem-solving skills, both of which are essential for a Concession Team Member at SKIMS.

Express your admiration for the SKIMS brand, focusing on its innovative products and commitment to redefining comfort and inclusivity in fashion. Highlight how these values resonate with you and align with your passion for helping others find their style.

Detail your approach to multitasking and adapting to new situations. Provide examples of previous experiences where you successfully navigated a busy retail or service setting, demonstrating your ability to maintain composure and keep customers satisfied.

Discuss the importance of collaboration within a team and share specific strategies you employ to communicate and support your colleagues. Mention your enthusiasm for creating a positive atmosphere, including sharing wins and motivating each other in achieving team goals.

Explain your plan for engaging customers in meaningful conversations. You could mention how you would listen to their preferences and then share SKIMS’ values and product benefits in a way that aligns with their needs. Tailor your delivery to be relatable and informative to create a connection.

Describe your commitment to maintaining a well-organized and visually appealing shop. Mention specific tasks you would prioritize, like regular cleaning, strategic restocking, and effectively showcasing new products, to create an inviting atmosphere for customers.

Show that you value feedback as a critical part of your growth. Share how you actively seek feedback and describe how you apply it to improve your performance and customer interactions, showcasing your willingness to learn and adapt.

Articulate the necessity of product knowledge as it directly impacts customer trust and satisfaction. Emphasize that being well-versed in product details allows you to provide informed styling advice and effectively address customer questions, enhancing their overall experience.

Discuss your approach to time management, including planning and prioritizing tasks. Explain how you would assess immediate customer needs against ongoing shop responsibilities to ensure that service remains efficient without compromising quality.