Client Onboarding Manager

Want to do the best work of your life? A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Sky Business Mid-Market is a new, exciting division of Sky. We're passionate about giving businesses a better connectivity experience and we've learnt everything we know from one of the leading providers of business broadband in the United States, Comcast. With an exciting, fast-paced start up environment, we're looking for exceptional people, to help drive our business forward. And with the support of a truly trusting and collaborative team, you'll grow alongside our business.We have an exciting opportunity to join our Sky Business Mid Market Team. You will be part of a highly skilled team who look after the provisioning journey for our Wi-Fi and Ethernet customers. This is a great opportunity for a motivated individual to join our team in Livingston, Kurt NobleWhat you'll do:• Provide an outstanding delivery of end-to-end provisioning of Wi-Fi and Ethernet orders• Ensure effective and timely communication is maintained with the customer throughout the order delivery process.• Liaise with internal and external stakeholders, managing expectations but also ensuring services/circuits are delivered to tight deadlines• Proactively raise escalations to resolve delivery issues keeping customers advised of any delays• Resolve billing enquiries• Support the wider SBC team with delivery of large-scale deployment roll outsWhat you'll bring:• Understanding of B2B telecoms products and services• Experience in using the provisioning tools required to deliver circuits, e.g. Penfold, VMJ• Strong team player with the ability to work flexibly and adapt to changing workloads and priorities• Excellent communication skills, along with confidence to build relationships with suppliers, customers and internal teams• Knowledge and proficiency of MS Packages, Excel, Word, Outlook and PowerPoint• Experience of working within a fast-paced environmentThe rewards:There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster:• Access to free NOW, for streaming all your favourite shows• A generous pension package• Private healthcare• Discounts and cashback at over 800 RetailersHow you'll work:We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.Your office base:Livingston Kirkton Campus:Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.Inclusion:We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.