Toll Collector - job 1 of 2

As a Toll Collector at Express Employment Professionals in Orlando, your main responsibilities include collecting tolls from motorists, providing accurate change, and ensuring that transactions are completed efficiently. You'll also play a crucial role in creating a positive experience for drivers as they navigate the toll roads.

To excel as a Toll Collector with Express Employment Professionals, you should have strong numerical skills for counting money and giving change. Additionally, excellent communication and customer service skills are essential, as you will frequently interact with the public. Reliability and the ability to work weekends are also key qualifications.

Toll Collectors at Express Employment Professionals in Orlando typically work between 32 to 40 hours per week. This part-time to full-time availability allows for some flexibility, but it is important to be available to work on weekends, which is a requirement of the job.

Prior experience is not necessarily required to become a Toll Collector at Express Employment Professionals in Orlando. However, having customer service experience can be beneficial as it helps you interact smoothly with motorists and handle transactions efficiently.

To apply for the Toll Collector position with Express Employment Professionals in Orlando, you should email your full name and phone number directly to Jobs.OrlandoFL@Expresspros.com. This straightforward application process allows you to jumpstart your journey towards this exciting opportunity!

When answering this question, emphasize your passion for customer service and your enjoyment of interacting with a diverse clientele. Highlight any relevant skills you have and how they align with the role's responsibilities, demonstrating that you understand the importance of providing a positive experience for motorists.

Discuss your ability to stay calm and composed under pressure. Share a specific example of a stressful situation you've encountered and how you managed it through effective communication and problem-solving skills. This shows that you're prepared to handle challenges that may arise in the role of a Toll Collector.

Prepare to share a situation where you successfully diffused a disagreement. Explain the steps you took, such as listening carefully to the customer's concerns and finding a solution that satisfied both parties. This illustrates your conflict resolution skills, which are vital for a Toll Collector.

When addressing this question, express your attention to detail, and discuss any personal systems you use, such as counting money multiple times or verifying the amount before giving change. This demonstrates your commitment to accuracy, which is crucial for a Toll Collector.

Mention how your organizational skills and ability to prioritize tasks help you manage your time during peak hours. You can provide an example of how you've handled a busy environment in the past, emphasizing your adaptability and efficiency.

Here, you should highlight your customer service skills, reliability, and enthusiasm for the role. Connect your past experiences to the specific requirements for the Toll Collector position to show how you'll contribute positively to the team.

Talk about the importance of greeting drivers with a smile and maintaining a positive attitude, even on hectic days. Mention any techniques you have for staying cheerful and approachable, which helps improve the overall experience for motorists.

Express your willingness to work in various weather conditions while focusing on the importance of adaptability in the Toll Collector role. Share any experiences you have had working outdoors and how you ensure safety and comfort while on the job.

Discuss techniques you implement to maintain concentration, such as taking short breaks, staying hydrated, and keeping a positive mindset. Emphasize your commitment to providing excellent service throughout your shifts.

In your response, focus on honesty and communication. Explain that if you realize you've made a mistake, you'd immediately address it with the driver to correct the error, and reassure them of your commitment to accuracy. This showcases your integrity and dedication to customer satisfaction.