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Life Sciences CRM Architect - Global Salesforce

Who You’ll Work WithIn our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.What You’ll DoJob Title: Life Sciences CRM Architect - Global TechnologyYou believe patients and HCPs deserve better. As a Salesforce subject matter expert and life sciences technologist, you take responsibility for exceptional client delivery, proposal development and solution design, supporting new business opportunities, and knowledge management. You work closely with the Product Owner and Technical Architect to understand requirements and enable the authoring/development of quality solutions that meet the requirements. You understand why there is a shift in how reps interact with HCPs, that we have an opportunity to simplify the process of getting patients on therapy, and how pharmaceutical and medical device companies use technology as an enabler to value for their people and processes. Above all, you want to build that platform that helps to bring therapies and information to patients and HCP faster, to ensuring better health outcomes.Responsibilities• Serve as the technical leader for Life Sciences CRM projects onsite at our enterprise client locations• Lead functional and business process teams• Translate business requirements into well-architected solutions that best leverage the technological platforms (Salesforce or Veeva) and products• Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality• Provide hands-on, expert-level technical assistance to developers• Design and manage the execution of test plans to ensure a quality solution is delivered• Follow and understand new Life Sciences CRM product and technical capabilities resulting from product releases and acquisitions• Provide expertise during sales efforts to collaboratively design elegant, functional solutions for our clients and estimate the technical level of effort• Develop solutions and go-to-market perspectives that solve real problems for pharmaceutical and medical technology companies• Participate in marketing events (e.g. conferences, industry events, sales meetings)• Demonstrate thought leadership through publishing, public speaking and client presentations• Coach and mentor junior technical and functional team membersWhat You’ll BringA passion for improving the lives and experiences of patients, care givers, care professionals, and all those engaging in the Healthcare and Life Sciences industries• 5+ years of CRM industry experience or 5+ years of industry experience inLife Sciences,• Minimum 5 years of Life Sciences CRM experience (Veeva, Salesforce, or OCE) and extensive (3-5+ years) experience with declarative software configuration (Veeva, OCE, etc.) in Life Sciences• Proven ability to design and optimize business processes and integrate business processes across disparate systems• Excellent client-facing written and oral communications skills• Active technology certifications or ability to achieve relevant certifications upon hireAbout UsSlalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In eight countries and 45 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.Compensation And BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for the Principal role is $155,000-$179,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.EEO and AccommodationsSlalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We will accept applications on an ongoing basis until a candidate is selected for the position.We will accept applications until May 30th, 2025
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What You Should Know About Life Sciences CRM Architect - Global Salesforce, Slalom

At Slalom, we’re on the lookout for a passionate Life Sciences CRM Architect to join our global Salesforce team in Houston, TX. Here, you’ll help drive transformative solutions that enhance the experiences of patients and healthcare providers alike. In this role, you'll tap into your expertise as a Salesforce subject matter expert to deliver top-notch client solutions and proposals, while diving into innovative technologies that streamline processes for both patients and providers. Your responsibilities will include leading Life Sciences CRM projects, consulting closely with clients to understand their unique needs, and crafting solutions that elegantly integrate technology with business processes. You’ll be at the forefront of simplifying how healthcare representatives interact with healthcare professionals, making a real difference in delivering therapies and information faster. As part of a diverse and inclusive team of experts, you’ll not only contribute your technical skills but also your passion for improving lives across the healthcare landscape. Plus, with our commitment to professional growth and development, you'll have access to continuous learning opportunities as you help us shape the future of health outcomes. If you're ready to make impact and foster meaningful change in the life sciences industry, then we’d love to hear from you!

Frequently Asked Questions (FAQs) for Life Sciences CRM Architect - Global Salesforce Role at Slalom
What are the key responsibilities of a Life Sciences CRM Architect at Slalom?

As a Life Sciences CRM Architect at Slalom, you'll lead technical and functional teams for Life Sciences CRM projects, develop innovative solutions using Salesforce or Veeva, and translate business requirements into practical applications. Your role will also involve providing expert technical assistance, managing execution of test plans, and participating in marketing events to showcase our innovative approach to improving health outcomes.

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What qualifications do I need to apply for the Life Sciences CRM Architect position at Slalom?

To be considered for the Life Sciences CRM Architect position at Slalom, you should have a minimum of 5 years of experience within the Life Sciences CRM field, specifically with products like Salesforce or Veeva. Strong process optimization skills and excellent communication abilities are also essential, along with a genuine commitment to improving healthcare experiences.

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How does Slalom support its Life Sciences CRM Architects in their professional development?

Slalom places a high emphasis on the growth of its team members, offering continued education and professional growth opportunities for Life Sciences CRM Architects. Expect access to training resources, workshops, and mentorship programs that allow you to deepen your expertise and stay ahead of the curve in a rapidly evolving industry.

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What types of projects will I work on as a Life Sciences CRM Architect at Slalom?

At Slalom, you will engage in diverse projects that aim to enhance the capabilities of healthcare professionals and improve patient experiences. This includes working on CRM implementations, providing solutions that streamline communication between healthcare representatives and healthcare providers, and exploring new technological advancements that optimize business processes.

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What is the company culture like at Slalom for Life Sciences CRM Architects?

Slalom is dedicated to fostering a diverse and inclusive culture where team members are celebrated for their authentic selves. As a Life Sciences CRM Architect, you will enjoy a collaborative work environment filled with customer strategy experts, industry veterans, and like-minded innovators who are all passionate about making impactful change in the healthcare and life sciences sector.

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Common Interview Questions for Life Sciences CRM Architect - Global Salesforce
Can you explain your experience with Salesforce or Veeva in a CRM environment?

When responding to this question, focus on specific projects where you have utilized Salesforce or Veeva. Detail the solutions you designed, the challenges faced, and how you contributed to the overall success of the project. Make sure to highlight your problem-solving skills and your understanding of the Life Sciences industry.

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How do you ensure that you stay up-to-date with changes in Life Sciences CRM technology?

Discuss your proactive approach to continuous learning. Mention specific resources such as webinars, industry conferences, or online courses. Emphasize your commitment to professional development and how it impacts the work you do as a Life Sciences CRM Architect.

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What methods do you use to gather business requirements for a CRM project?

Outline a structured approach you take to gather business requirements, such as conducting interviews with key stakeholders, facilitating workshops, or utilizing surveys. Emphasize the importance of understanding client needs and how you translate those into functional specifications.

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Describe a challenging CRM implementation project you managed. What did you learn from it?

Choose a specific example and discuss the challenges you faced, such as technical hurdles or tight deadlines. Share the steps you took to navigate these challenges and the lessons learned, emphasizing your adaptability and problem-solving skills.

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How do you approach solution design for a complex Life Sciences CRM problem?

Explain your analytical process, including breaking down the problem, researching potential solutions, collaborating with team members, and leveraging your technical expertise. Highlight your ability to create designs that are both effective and scalable.

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What experience do you have in coaching or mentoring junior team members?

Discuss instances where you have taken on mentoring roles, whether formally or informally. Highlight your approach to coaching, how you provide constructive feedback, and how mentoring has helped not only the junior members but also contributed to your own professional growth.

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Can you outline your experience with testing and quality assurance in CRM projects?

Talk about your involvement in designing and executing test plans, and how you ensure that solutions meet the required specifications before deployment. Discuss the tools or methodologies you utilize for testing and ensuring quality assurance.

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What role does communication play in the success of a CRM project?

Stress the importance of clear and effective communication among team members and stakeholders. Give examples of how effective communication has led to successful project outcomes, and how you handle communication challenges that arise during projects.

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How do you handle client feedback and incorporate it into project development?

Discuss your method for collecting and analyzing client feedback, and how you prioritize it in the project development process. Highlight your flexibility and openness to adaptation based on client needs.

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What excites you about working in the Life Sciences industry?

Share your genuine interest in healthcare and how you feel technology can enhance patient outcomes. Mention any personal stories or experiences that fuel your passion for improving lives through innovative CRM solutions within the Life Sciences sector.

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DATE POSTED
March 20, 2025

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