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SMA, Manager, Client Services

There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.
Role Summary
The Client Service role for the Retail Separately Managed Accounts (SMA) business is focused on supporting our growing SMA franchise as we continue to expand our current offer. This role is designed to be a technical expert of SMAs and will work alongside Sales and our external vendor to understand and meet client needs within our existing operational capabilities. The Analyst leverages their expert knowledge and understanding of the intermediary and SMA business to resolve complex client issues and leads process improvements to eliminate risk. This role is intended to be a primary point person for SMAs when subject matter expertise is needed.
Responsibilities:
  • Subject matter expert on operational components related to managed accounts. Primary point of contact for assisting Sales associates and clients with technical aspects related to Managed Accounts support, including onboarding new assets and ongoing servicing of existing assets.
  • Liaise with SMA Product team regarding technical questions or other operational issues that arise. Scope includes single/dual contract SMAs and retail SMAs / model delivery.
  • Streamline onboarding of assets, and support for related connectivity issues.
  • Provide vendor oversight to ensure client accounts are established and maintained appropriately.
  • Services the ongoing investment operational needs of complex clients, including identifying data trends and analysis to support operational needs. Consults with clients and addresses highly complex, nonstandard servicing requirements. Raises awareness and teaches others how and when to escalate issues.
  • Communicates on a regular basis with clients and their service providers to deliver high-quality services. Monitors risk and engages in problem solving by critically questioning and analyzing practices that impact the client experience.
Qualifications:
Required:
  • Bachelor's degree or the equivalent combination of education and relevant experience AND
  • 5+ years of total relevant work experience
Preferred:
  • Managed Accounts / SMA related product or operational experience
  • Extensive knowledge of the financial service industry
  • Strong consultative, client service, and relationship building skills
  • Strong interpersonal skills
  • Motivated by a collaborative and driven environment
  • Flexibility and the ability to grow and change within an evolving organization
  • Sophisticated presentation and communication skills
  • High attention to detail and documentation process
  • Working knowledge of the Archer IMS system
Work Flexibility
This role is eligible for remote work up to two days a week.
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Commitment to Diversity, Equity, and Inclusion:
We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.
Benefits: We invest in our people through a wide range of programs and benefits, including:
  • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
  • Flexible and remote work opportunities
  • Health care benefits (medical, dental, vision)
  • Tuition assistance
  • Wellness programs (fitness reimbursement, Employee Assistance Program)
Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
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CEO of T. Rowe Price
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Robert W. Sharps
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T. Rowe Price is a global leader in investment management, committed to helping people and companies achieve their long-term financial goals for more than 85 years. The company is headquartered in Baltimore, Maryland, with more than 7,500 associat...

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DATE POSTED
June 23, 2023

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