Small Business Program Manager

About the Team

The Online Marketing & Retention team is responsible for the optimization and expansion of multi-channel programs delivered throughout the online customer journey. These initiatives are designed to influence key metrics for the online business, including increasing overall customer lifetime value and reducing churn. These programs focus on key customer stages, including onboarding, product usage & adoption, new product awareness, platform re-engagement, upgrade/upsell, renewals, and winback.

About the Role

As the Small Business Program Manager, you’ll be responsible for launching and optimizing impactful lifecycle programs for our small business customers. This includes driving the roadmap to evolve existing customer programs towards a low-touch, digital self-serve model that maximizes online revenue and lifetime value. You will report directly to the Head of Online Marketing & Retention. The team is a blend of program and campaign managers aligned to each stage of the customer journey supported by marketing, engineering, legal, FP&A, data science, copywriters, designers, and product managers.

To be successful in this role, you must have a background in executing lifecycle programs for small business customers (SaaS preferred) and a track record of optimizing results within a data-driven, self-serve model. Rich experience in creating and executing personalized campaigns is key, combined with a passion for testing, reporting, and constant performance improvement. You also must be results driven and take pride in delivering a best-in-class customer experience.

As the Small Business Program Manager, you will:

About You

Additional Qualifications:

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page .

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about .

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at .