Commercial Projects Coordinator

As the Commercial Projects Coordinator at Smappee, your primary responsibilities include overseeing the rollout of electric vehicle charger installations, managing project implementation plans, and acting as the single point of contact for B2B customers. You'll coordinate various teams to ensure timely delivery, monitor project timelines, and handle escalations effectively, all while maintaining a strong focus on customer satisfaction.

While a specific degree isn’t required to become a Commercial Projects Coordinator at Smappee, experience in project management, customer-facing roles, or commercial environments would be beneficial. Strong organizational skills, attention to detail, and excellent communication abilities in English and Dutch are also crucial to thrive in this role.

Essential skills for the Commercial Projects Coordinator at Smappee include strong organizational abilities, a solution-oriented mindset, and excellent communication skills. Additionally, the ability to multitask, proactively address challenges, and collaborate with various teams will be paramount for success in delivering exceptional customer experiences.

At Smappee, the work environment for a Commercial Projects Coordinator is modern and dynamic, located in the cleantech hub Snowball. You’ll enjoy flexible working hours, home office days, and a team-oriented atmosphere that fosters personal growth and collaboration towards sustainable energy innovations.

Smappee is committed to supporting the professional development of its team members, including the Commercial Projects Coordinator role. Employees have access to multiple career growth opportunities, skill development initiatives, and team-building events that encourage a collaborative and enriching work culture.

To prioritize multiple projects effectively, I assess each project’s timelines, resource requirements, and customer impact. I create a structured plan that outlines each project's critical milestones while communicating clearly with team members to ensure alignment on objectives and deadlines.

In a previous project, we encountered unexpected delays due to supplier issues. I immediately organized a cross-functional team meeting to brainstorm solutions. By reallocating resources and maintaining open communication with the customer, we managed to minimize the delays and maintain trust with our client.

Enhancing customer satisfaction involves proactive communication and managing expectations. I would ensure regular updates on project status, quickly resolve any issues that arise, and gather feedback during and after the project delivery to continuously improve our services.

I approach escalations by remaining calm and focusing on finding solutions. First, I assess the situation and provide accurate information to stakeholders. Then, I implement corrective actions while keeping communication open to reassure the affected teams and clients.

I am passionate about working in energy management because it aligns with my commitment to sustainability and innovation. At Smappee, I am excited to contribute to solutions that help reduce energy consumption and promote a cleaner environment, empowering businesses to make smart and eco-friendly choices.

To ensure effective communication between teams, I establish clear channels for updates and feedback, use project management tools to track progress, and hold regular check-ins to address questions or issues promptly. Building strong relationships helps foster collaboration and trust among team members.

In a past project, while working closely with a client, I recognized that they could benefit from additional features that complemented our original offering. By discussing these enhancements, I was able to propose an upsell that not only improved their experience but also contributed to revenue growth for the company.

To ensure project timelines are met, I start with planning and mapping out a detailed schedule with all critical tasks. I monitor progress frequently, adjust resources as necessary, and proactively communicate any potential delays to relevant stakeholders so that we can stay on track.

Each stakeholder has unique needs and communication styles. I adapt my approach by actively listening to their concerns, tailoring my communication, and providing relevant information. Building rapport and understanding the perspectives of each stakeholder aids in effective collaboration.

Attention to detail is critical for a Commercial Projects Coordinator as it prevents potential issues and ensures that project deliverables meet quality standards. Being detail-oriented helps in tracking timelines, ensuring compliance, and maintaining customer satisfaction, ultimately leading to successful project outcomes.