Sr. Technical Product Manager

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

In this role, you will work within the Smarsh Professional Archive team to define, execute, and deliver a product roadmap that adds great value to our customers. You will participate in developing the strategy and vision for the team, and you will develop and maintain product roadmaps and features based on team strategy and vision. This role is inherently cross-functional -- you will work closely with engineering, design, product, operations, finance, legal, and executive teams to manage the Smarsh product. A successful candidate will be highly analytical, able to work effectively in a fast-paced environment, and adept at synthesizing a variety of technologies and capabilities into high quality products and applications that customers love.

• Develop product strategy vision and roadmaps, and developing short, medium, and long-term features to achieve the vision – done in partnership with outbound Product Managers.
• Gather product input and feedback from internal and external stakeholders and consumers to inform the backlog.
• Create buy-in for the product vision both internally and with key external partners.
• Develop detailed, crisp business (functional & non-functional) requirements and user stories that can be used to create product specifications and architecture for each product and application.
• Manage and track the creation of all artifacts (wireframes, high-fidelity mockups, FAQs, operational cost estimates, etc.) required for product team to be empowered for delivery.
• Develop user experience goals, stories and requirements that will be used to drive product specifications.
• Manage engineering teams to deliver features, quality of service, and technical debt management to completion.
• Own capacity planning and partner with product organization and sales organization to determine priorities of backlog based on capacity, feasibility, and market importance.
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
• Proactively identify collisions of capacity and utilize stand prioritization matrices to determine the best course of action.
• Manage the capacity of the entire engineering team for the next 6-month time frame.
• Work with team leadership to understand the customer and their needs and concerns as well as define solutions.
• Work with engineering team to operate in Dual-Track Agile methodology of discovery and delivery.
• Own and run backlog refinement, sprint planning, demos, and retro ceremonies.
• Accountable for the creation of all technical documentation to be used internally and externally for features your product teams deliver.
• Champion and gain buy-in for the strategy and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.

• 10+ years of experience in Product Management or Application Development. Bachelor's degree in computer science, engineering, business, design or related
• 5+ years as a Product Manager working directly with engineering teams to deliver best in class products for consumers.
• Operate at a facilitator level when working in a cross-functional team setting (design, engineering, usability, content development).
• Proven track record of solving complex problems using analytical and quantitative skills; ability to train other on how to use hard data and metrics to back up assumptions and develop business cases.
• Experience working with diverse groups of people to manage and influence change.
• Broad technical breadth and depth including familiarity with web services, and platform architectures.
• Deep understanding and experience in software architecture/software engineering.
• Experience launching Enterprise products in a high growth environment and working cross functionally (design, engineering, usability, content development).
• Experience with AWS’ services, architectures, and pricing models. AWS Architecture certifications desired.
• Passion for creating innovative solutions for consumers.
• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
• Ability to think strategically and execute methodically. Ability to work in a fast-paced environment where continuous innovation is desired.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.