SMB Customer Success Manager - Remote US - job 2 of 2

United States

The Opportunity:

As a SMB Customer Success Manager at Seamless, you will be responsible for monitoring and managing the health and success of Seamless AI’s 1 and 2 License accounts. The CSM is responsible for driving growth and product adoption across the overall book of business, and ensuring retention of existing business. The SMB Customer Success Manager will be responsible for actively contacting customers, identifying situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map.

What you'll get to do every day:

• Leveraging a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the 1&2 License customer-base
• Developing scalable strategies that can be used to gather usage, satisfaction, and feedback from customers
• Taking a consultative approach to make sure that the customer is maximizing their usage of Seamless, and ensuring that they will renew their subscriptions year over year
• Keeping track of customer organizational changes, identifying at risk customers, escalating and coordinating efforts to eliminate risk
• Focusing strongly on increasing Gross Revenue Retention across all 1&2L customers
• Communicating regularly with Sales on growth opportunities and increase 1&2L customer Net Retention
• Acting as an escalation point to drive resolution in a timely, proactive manner
• Creating one to many campaigns along with touch points for large cohorts of customers

Apply today if you have:

• 2-3 years of customer success experience
• Excellent written and verbal communication skills
• Team player, able to work alongside several internal teams
• Detail-oriented, Well organized, Sales experience an advantage
• Salesforce, Gainsight, Outreach, high density call volume experience an advantage
• Ability to learn new technologies quickly and train others
• Prior experience leading remotely a plus

Check out what our employees think about working at Seamless: CLICK HERE

Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020 and 2022, and Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.