Technical Product Manager

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! 

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

Summary:

The Technical Product Manager (TPM) plays a pivotal role in translating market and client needs into technically sound product capabilities. This role leads the identification and closure of technical gaps between product and the broader healthcare ecosystem, working closely with architects, engineers, and delivery teams.

The TPM provides guidance throughout the product lifecycle—from early-stage feasibility to design oversight and delivery—to ensure scalable, performant, and interoperable solutions with deep alignment to engineering and architecture. This role differs from a Group Product Manager in that it emphasizes technical execution over strategic market positioning, serving as the connective tissue between business requirements and technical implementation. The TPM is expected to engage directly in architecture discussions, reason about trade-offs, and support the technical implementation end-to-end.

• Perform deep technical analysis to identify gaps between product and market/client needs, particularly in interoperability, performance, scalability, and standards compliance.
• Lead or support architecture and design discussions to ensure product features are technically feasible, secure, and align with long-term platform strategy.
• Translate business requirements and client use cases into actionable technical specifications and requirements in collaboration with Product and Engineering.
• Participate in architecture and code review discussions to validate feasibility, scalability, and maintainability of proposed solutions
• Determine business and customer success metrics.
• Support backlog refinement and delivery oversight by providing technical context, architectural input, and prioritization guidance throughout the implementation lifecycle.
• Evangelize product and/or features to both internal and external customers, hosting customer conversations and attending/presenting at relevant events.
• Collaborate with cross-functional teams and leaders in developing product communication materials (presentations, articles, white papers) and product sales strategies.
• Collaborate cross-functionally with Product, Architecture, Engineering, and Delivery to ensure high-fidelity execution of the product roadmap.
• Guide customer conversations and solutioning discussions as needed to validate technical direction and clarify platform capabilities.
• Contribute to internal documentation and training to enable consistent understanding of technical workflows and decision rationale.
• Maintain deep, hands-on knowledge of Clinical Intelligence product architecture, including technology stack, key integration points, and underlying system design..
• Develop and deliver product training to customer facing teams including product features and external demo requests for customers. 
• Provide mentorship to all levels of Product Managers as well as support hiring and onboarding initiatives for new hires. 
• Serve as a technical resource and decision-maker to unblock delivery teams, balancing client requirements with architectural and operational considerations.
• Accountable for ensuring that all working hours are accurately reported in NetSuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in NetSuite is properly and fully utilized.  
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
• Comply with the privacy, security and confidentiality policies. 

• 5+ years of experience in a Technical Product Manager, Senior Business Analyst, Senior Product Owner, or related technical role in software product development.
• Background in Computer Science, Software Engineering, Health Informatics with a strong technical component, or a related field.
• Proven experience delivering complex software products or platforms, ideally in healthcare or enterprise environments.
• Strong familiarity with FHIR, SMART on FHIR, RESTful APIs, and system interoperability concepts.
• Demonstrated ability to review architecture/design proposals, translate use cases into technical requirements, and guide implementation discussions.
• Ability to read, write, and reason through code — enough to understand architecture proposals, review pull requests, or validate technical decisions.
• Demonstrated consultative experience including facilitating meetings and communications with executive-level clients, prospects, and partners.
• Critical thinking skills with a creative solution-oriented mindset.
• Self-driven, proactive, and results-oriented, with effective time management and communication skills.
• Familiar with the FHIR standard, SMART framework, and RESTful web services, strongly preferred.

Some of the benefits we offer:

* Remote Work Environment

* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

* Competitive Salary and Health/Medical Benefits

* RRSP/TFSA/401K Employee Contribution

* Life and Disability

* Employee Assistance Program

* FHIR Study Program and Skillsoft Learning

* Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.