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Account Manager, EXT (San Francisco South)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Account Manager, Extended Care role is about making an impact on people's health and well-being every single day. As a part of the greater Advanced Wound Management (AWM) team, you will call on nursing homes, long term care and specialty pharmacies to provide key brands Santyl, Regranex and other products for all types of wound injuries on patients.

Are you ambitious and driven, striving to exceed quotas and be at the top of the rankings, year over year? If so, we are looking for someone like you to join our Advance Wound Extended Care team.

What will you be doing?

  • Generate territory plan of action to attain and achieve territory sales goals utilizing excellent sales skills, territory management skills and customers relationships

  • Educate end users on the clinical benefits of Smith & Nephew products

  • Deliver sales presentations to key customers and customers groups as well as conduct product lunches and dinners for identified customer groups

  • Build and maintain strong relationships with key customers, decision-makers and thought leaders.

What will you need to be successful?

  • Bachelor's degree or equivalent work experience

  • Minimum 2 years B2B, direct selling or medical sales experience, preferably within the nursing home or long term care setting

  • Bilingual (English/Spanish) preferred

  • Proven track record to effectively present key concepts and recommendations to customers in formal and informal settings

  • Strong analytical skills to include pipeline management, territory analysis and territory management. Proven success with complex sales process

  • Experience selling in an environment with multiple call points and decision makers within an account

  • Professional training program experience (i.e., Challenger Selling)

All field sales professionals that are required to gain entry into healthcare facilities to perform the basic remit of their role, must successfully compete our credentialing process, which often includes COVID 19 vaccine management.  

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.  

  • Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement

  • Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

  • Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program

  • Flexibility: Hybrid Work Model (For most professional roles)

  • Training: Hands-On, Team-Customized, Mentorship

  • Extra Perks: Discounts on fitness clubs, travel and more

The anticipated base compensation range for this position is $80,000 - $90,000 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base compensation, this position is eligible for sales commission and incentives based on set targets. The commission earned will depend on the candidate’s performance in the role. We provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP.

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Stay connected and receive alerts for jobs like this by joining our talent community.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.  

Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer. 

 

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Average salary estimate

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$90000K

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What You Should Know About Account Manager, EXT (San Francisco South), Smith & Nephew

At Smith+Nephew, we’re committed to creating technology that enhances people's lives and health. In the role of Account Manager, Extended Care, you'll have the opportunity to make a real difference every day. Your mission will be to reach out to nursing homes, long-term care facilities, and specialty pharmacies, introducing them to our key products like Santyl and Regranex, which assist in treating various wound injuries. If you’re the kind of person who thrives on meeting challenges head-on and consistently surpassing sales quotas, you might be the perfect fit for our team! You'll be responsible for crafting a detailed territory action plan to effectively achieve your sales goals while using your exceptional sales techniques to foster strong relationships with our healthcare partners. You'll also be instrumental in educating end-users on the clinical benefits of our products and leading informative presentations and events. To succeed in this role, you’ll need a bachelor’s degree or equivalent experience and at least two years of B2B or medical sales experience, preferably in a nursing home or long-term care environment. If you're bilingual in English and Spanish, that's an added advantage! In this role, you will not only contribute to a healthcare mission but also enjoy a fulfilling and flexible work environment with programs designed to enhance your professional development.

Frequently Asked Questions (FAQs) for Account Manager, EXT (San Francisco South) Role at Smith & Nephew
What are the main responsibilities of an Account Manager at Smith+Nephew?

As an Account Manager, Extended Care at Smith+Nephew, your primary responsibilities include creating and executing a territory plan to achieve sales goals, educating healthcare providers about the benefits of Smith+Nephew products, and maintaining strong relationships with key decision-makers in nursing homes and long-term care facilities.

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What qualifications are needed for the Account Manager position at Smith+Nephew?

To qualify for the Account Manager, Extended Care role at Smith+Nephew, candidates should hold a bachelor's degree or equivalent work experience. Additionally, a minimum of 2 years in B2B, direct selling, or medical sales is required, preferably with experience in the nursing home or long-term care markets.

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Is bilingualism required for the Account Manager role at Smith+Nephew?

While being bilingual in English and Spanish is preferred for the Account Manager, Extended Care position at Smith+Nephew, it is not strictly required. However, having this skill can enhance your ability to connect with a broader range of clients.

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What sales techniques are beneficial for an Account Manager at Smith+Nephew?

As an Account Manager at Smith+Nephew, using effective sales techniques such as consultative selling and understanding complex sales processes is crucial. Familiarity with structured training programs, like Challenger Selling, will also be beneficial.

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What kind of support and training does Smith+Nephew provide for Account Managers?

Smith+Nephew offers comprehensive training programs for Account Managers, including hands-on training, mentorship, and team-customized programs to ensure you have the skills needed to excel in your role.

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Common Interview Questions for Account Manager, EXT (San Francisco South)
How do you prioritize your sales activities as an Account Manager?

To prioritize sales activities effectively, identify key accounts based on potential revenue and relationship status. Develop a plan that includes regular check-ins and follow-ups, and allocate time for nurturing leads and addressing client queries.

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Can you describe a successful sales strategy you used in your previous role?

In my previous role, I implemented a strategy that focused on relationship-building through regular engagement and educational seminars. This approach not only increased product awareness but also fostered trust, resulting in higher sales.

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What challenges have you faced in medical sales, and how did you overcome them?

One significant challenge was navigating the complexities of decision-making in long-term care facilities. I overcame this by building relationships with multiple stakeholders and customizing my communication to address each of their unique concerns and needs.

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How do you handle objections from potential clients?

When facing objections, I listen carefully to the client’s concerns, validate their feelings, and provide evidence-based responses. It's important to turn objections into opportunities by showcasing how our products can specifically address their needs.

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What metrics do you consider when evaluating your sales performance?

I track metrics such as sales growth, conversion rates, and customer retention rates. These metrics help identify strengths and areas for improvement, enabling data-driven decision-making for future strategies.

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How do you stay motivated in a competitive sales environment?

To stay motivated, I set personal sales goals and celebrate small victories along the way. Additionally, staying connected with my colleagues for support and sharing best practices keeps the environment positive and competitive.

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Describe your experience with CRM software and its importance in sales.

I have extensive experience using CRM software to track client interactions, manage leads, and analyze sales data. CRM systems are crucial as they provide insights that can guide sales strategies and enhance customer relationships.

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How do you approach team collaboration in achieving sales targets?

I believe in fostering open lines of communication and sharing strategies with my team. Collaborating on larger accounts and brainstorming solutions collectively helps us achieve our sales targets more efficiently.

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What role does customer feedback play in your sales process?

Customer feedback is invaluable in the sales process. It provides insights into product performance and highlights areas for improvement, helping me tailor my approach and offerings to better meet client needs.

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Why do you want to work for Smith+Nephew as an Account Manager?

I am excited about the opportunity to work for Smith+Nephew because of its commitment to innovation and improving patient outcomes. Aligning my skills with a company that prioritizes health and well-being aligns perfectly with my career goals.

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Physical health is never just about our body. It’s our mind, feelings and ambitions. When something holds it back, it’s our whole life on hold. We’re here to change that, to use technology to take the limits off living, and help other medical pro...

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DATE POSTED
April 19, 2025

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