Field Applications Engineer

Smiths Interconnect, is a global leader in the design and manufacture of high-performance interconnect solutions. Our products are used in mission-critical applications across industries such as aerospace, defense, telecommunications, and industrial markets. At Smiths Interconnect, we are committed to innovation, quality, and providing cutting-edge solutions that connect the world’s most demanding systems.

Smiths Interconnect is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, to help create a safer, more efficient and productive, and better-connected world across four global markets: energy, security & defense, space & aerospace and general industrial. Listed on the London Stock Exchange, Smiths employs c.16,000 colleagues in over 50 countries. 

Function as the key technical expert for customers and sales channel. Focus on increasing both the quantity and quality of our SEMI sales to customers through technical expertise and assistance in current sales efforts, as well as innovation for new product development.

Responsible for the timely and accurate completion of tasks in several areas of applications engineering:

• Provide pre-sale and post-sale technical support to manage customized burn-in sockets for the semiconductor industry.
• Accompany sales staff on visits to customer sites to identify and understand customer needs.
• Qualify and Communicate product opportunities.
• Coordinate with engineering, sales and marketing to thoroughly understand internal capabilities, evolving product lines, and company goals. 
• Review customer requests to determine if standard product offerings meet form, fit and function requirements, or if additional customization is required.
• On a per project basis, write outlines defining specific product requirements for sales to quote, and for engineering and manufacturing to execute in production.
• Work with PLM to review product costs, margins, etc.
• Maintain and communicate understanding of technical trends driving our markets and competition as well as track customer roadmaps.
• Develop detailed specifications and application notes for new products; contribute content to technical collateral materials.
• Maintain customer files for use by global FAE’s and other departments.
• Review customer complaints and issues with products in the field to help triage next course of action with internal teams.
• Educate sales staff or any other internal/external personnel about both new and existing products.
• Compliance and participation in all Smiths Interconnect EHS programs, policies, procedures and training requirements.

• Bachelor’s degree in mechanical, electronics, or electrical engineering and/or direct professional experiences in a related background of five years required. On the job training will also be provided.
• Well-organized and self-motivated.
• Ability to maintain customer accounts and sensitive information with discretion and confidentiality.
• Possess strong written and verbal skills including public speaking and presentation.
• Ability to work directly with customers on resolution of complex technical issues.
• Requires good aptitude for mechanical design concepts and problem solving with constantly changing product functionality.

Travel %: Domestic travel up to 25%.

Security: Please State if US Citizen or permanent Resident Required: legal right to work in the US as a citizen or permanent resident (Export Controlled compliance).

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)