Web Chat Representative - Work from home

Job Description: Snowflake is seeking a reliable and dedicated Web Chat Representative to work from home in Columbus, Ohio. This part-time entry-level position requires at least 1 year of experience. As a Web Chat Representative, you will be responsible for providing excellent customer service through online chat interactions... Responsibilities: 1. Engage with customers via web chat to provide support, answer questions, and resolve issues in a timely manner. 2. Utilize company resources and knowledge base to assist customers effectively. 3. Handle multiple customer inquiries simultaneously while maintaining a high level of professionalism. 4. Document customer interactions and feedback for further analysis and improvements. 5. Collaborate with other team members to ensure consistent and accurate responses to customer inquiries. 6. Stay current on product knowledge and company policies to provide accurate information to customers. 7. Meet or exceed performance metrics related to customer satisfaction and response times. Requirements: 1. Highly reliable and dedicated to providing exceptional customer service. 2. Strong adaptability to handle various customer situations and inquiries. 3. Excellent presentation skills in written communication through web chat. 4. Ability to work independently and prioritize tasks effectively. 5. Comfortable working in a remote, work-from-home environment. 6. Proficiency in using web chat platforms and customer service software. 7. Must have a quiet, private workspace to ensure productive work hours. Benefits: 1. Training and professional development opportunities. 2. Employee discounts on company products and services. 3. Travel and spending expenses covered for company-related activities. Working Environment: At Snowflake, we nurture an entrepreneurial atmosphere even within an established organization. We value creativity, innovation, and collaboration to drive success and growth. As a Web Chat Representative, you will have the opportunity to contribute to our dynamic team while working from the comfort of your home. Deadline to Apply: July 31, 2024 Equal Opportunity Statement: Snowflake is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status in accordance with applicable federal, state, and local laws. All qualified candidates are encouraged to apply. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Web Chat Representative - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs