Senior Account Manager (E-Commerce)

To thrive as a Senior Account Manager at Hambi Media Ltd, candidates should possess at least 18 to 24 months of relevant experience, ideally in account or project management within e-commerce or performance creative fields. Strong communication skills, a deep understanding of social media trends, and the ability to manage client expectations effectively are critical. Additionally, familiarity with KPIs in a service-led business and excellent leadership qualities will set you apart in this dynamic environment.

A day in the life of a Senior Account Manager at Hambi Media Ltd involves being the main point of contact for clients, ensuring that all campaign goals are met. You would oversee and present regular client reports, manage communication with internal teams, and actively contribute to creative strategies. You'll also have the exciting task of ensuring timelines are met and clients are satisfied with the creative output. This position is all about communication and collaboration, making your role both dynamic and rewarding.

At Hambi Media Ltd, the culture is one of collaboration and high performance. As a Senior Account Manager, you will be part of a world-class team of motivated individuals, all passionate about creative excellence and driving client success. Regular team-building activities and a commitment to individual development ensure a supportive atmosphere. Plus, with flexibility in work locations and structured training, the environment is designed to encourage growth while having fun!

Hambi Media Ltd is dedicated to the growth of its Senior Account Managers through structured training programs and regular salary reviews. The agency encourages employees to take initiative and develop their skills, providing opportunities to quickly progress into leadership roles. Additionally, with an incredible client base, you’ll learn firsthand how brands optimize revenue via innovative campaigns on platforms like Facebook and TikTok, making for an enriching experience.

For a Senior Account Manager at Hambi Media Ltd, several performance metrics are crucial. These include client satisfaction scores, successful campaign executions aligned with business KPIs, and the ability to manage budget increases effectively. Regularly analyzing campaign performance to secure more budget and propose new test strategies is essential to demonstrating success and driving growth for both clients and the agency.

Hambi Media Ltd works with a diverse range of clients in the e-commerce sector, providing bespoke services tailored to individual brand needs. The agency has an impressive client roster that includes businesses like The Essence Vault and Hairburst. The variety of clients ensures that as a Senior Account Manager, you'll encounter unique challenges and exciting opportunities to showcase your management and creative skills in a global marketplace.

Senior Account Managers at Hambi Media Ltd enjoy a wealth of benefits, including 26 days of paid holiday (with an extra day for your birthday!), flexible working arrangements, regular salary reviews, and the possibility of bonuses. The company also offers a structured training program and company pension scheme, ensuring a robust support system for career growth and well-being. Team-building activities and a hybrid work environment make this role even more appealing!

When answering this question, be specific about your past roles, highlighting the strategies you employed to build and maintain client relationships. Include examples of how you tailored your approach based on the specific needs of e-commerce clients, and discuss outcomes that demonstrate your ability to meet or exceed their expectations. This shows your suitability for the Senior Account Manager role at Hambi Media Ltd.

In your response, define success in terms of key performance indicators relevant to e-commerce such as engagement rates, conversion rates, and return on investment. Emphasize the importance of aligning campaigns with client goals, testing different approaches, and critically analyzing results to inform future strategies, which is vital in the role of a Senior Account Manager at Hambi Media Ltd.

Mention the various resources you use to stay informed about social media trends, such as industry blogs, webinars, and networking events. Highlight any specific tools or platforms you regularly consult to gain insights and share how you apply this knowledge to your client strategies, which will resonate well with the expectations for the Senior Account Manager role.

Describe your approach to understanding the client’s issues and maintaining open communication. Give examples of how you've successfully navigated difficult situations in the past while ensuring transparency and working collaboratively towards solutions. This shows your readiness for the challenges of the Senior Account Manager position.

Discuss the metrics and tools you rely on to gauge campaign success, such as Google Analytics, social media insights, and A/B testing results. Detail your process for regularly reporting findings to clients and how you adjust strategies based on performance data, emphasizing your analytical mindset crucial for the Senior Account Manager role at Hambi Media Ltd.

Provide a specific example that highlights your leadership skills and strategic thinking. Describe your role in the project, the challenges faced, how you coordinated with various teams, and the results achieved. This frames you as a strong candidate for managing projects as a Senior Account Manager.

Reflect on your organizational methods, such as prioritizing tasks based on urgency and importance. Mention any tools you use to keep track of deadlines and deliverables, and explain how you balance client needs with agency capabilities, showcasing your efficiency and effectiveness in the Senior Account Manager role.

Discuss how you view teamwork as integral to achieving client goals. Share examples of how you have collaborated with creatives, strategists, and other stakeholders to enhance project outcomes, reinforcing the collaborative spirit valued at Hambi Media Ltd.

Talk about your analytical approach to reviewing campaign performance and identifying opportunities for optimization. Discuss how you would present compelling data to clients, suggesting new initiatives designed to yield higher returns on their marketing investment, which is critical in the Senior Account Manager role.

Explain the importance of quality checks and feedback loops in your process. Describe the steps you take to establish standards and ensure that all deliverables align with client expectations and agency goals before submission. This accurately reflects the responsibilities expected of a Senior Account Manager at Hambi Media Ltd.