Travel Coordinator

As a Travel Coordinator at Sodexo, your primary responsibilities include booking flights and accommodation for employees, managing both charter and commercial flight bookings, and providing exceptional customer service. You'll be in charge of ensuring compliance with travel policies, responding to travel inquiries, and collaborating with stakeholders to meet their needs efficiently.

To become a Travel Coordinator at Sodexo, you should have previous experience in travel booking, preferably using Amex or Inflight systems. Strong customer service skills, proficiency in Microsoft Office and D365 CRM, and effective communication and time management abilities are also essential qualifications for this role.

The Travel Coordinator role at Sodexo includes a full-time commitment of 38 hours per week with rotating shifts. Typically, shifts run from 6am to 6:30pm Monday through Friday, and 8am to 4pm on weekends, with one weekend working from home every three weeks. This schedule enables a dynamic work environment catering to both personal and business needs.

Successful Travel Coordinators at Sodexo often possess strong organizational skills, effective time management, and the ability to thrive in a high-pressure environment. Moreover, excellent communication skills, a proactive customer-centric attitude, and adaptability when navigating multiple travel booking systems are key skills that will set you apart in this role.

At Sodexo, the team culture for Travel Coordinators is supportive and inclusive, focusing on collaboration and personal development. Team members work together to ensure every travel experience is smooth and enjoyable while upholding a high standard of service. This nurturing environment aims to encourage both professional growth and a sense of belonging.

When responding to this question, highlight specific systems you've used, such as Amex or Inflight. Discuss any particular challenges you faced and how you overcame them, detailing how your experience has prepared you for the responsibilities at Sodexo.

Demonstrating your time management and prioritization skills is crucial here. Share a specific example where you effectively managed multiple requests, detailing how you remained calm and organized under pressure to provide solutions.

To effectively answer this question, outline your process for verifying compliance before booking any travel. This could include checking documentation, reviewing policies, and ensuring direct communication with stakeholders to keep everyone informed and aligned.

Discuss your customer service philosophy and provide an example of a time when you went above and beyond for a client. Emphasize your ability to listen, empathize, and communicate effectively, ensuring a positive experience for all travelers.

When answering this question, express your passion for travel and alignment with Sodexo's values. Mention specific aspects of the company or team culture that attract you and how you believe your skills can contribute to the team's success.

Elaborate on your communication style and provide examples of how you've tailored your approach to meet different stakeholders' needs. Include methods for both written and verbal communication, emphasizing clarity and responsiveness.

Detail your prioritization strategy, perhaps using tools or lists. Share an example of a hectic day and how you successfully completed your tasks while keeping communication lines open and ensuring no details were missed.

Discuss the resources you utilize to keep informed, such as industry publications, webinars, or training sessions. Explain how you ensure your knowledge is current, allowing you to maintain compliance and provide accurate information.

Outline your step-by-step approach for addressing any errors, including fact-checking, communicating with relevant parties, and working quickly to find a resolution. Emphasize the importance of accountability and maintaining customer trust.

You might mention qualities such as attention to detail, adaptability, organization, and strong interpersonal skills. Provide examples of how you exhibit these traits in your daily work environment.