Job details

Senior Regional Manager - Facilities

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Role Summary:

Genesys is seeking a Senior Regional Manager of Facilities based in our Headquarters in Menlo Park, CA. The Senior Regional Manager of Facilities will be vital to the success and energy of multiple offices in North America.

The Senior Regional Manager of Facilities role will have primary responsibility for all operational and administrative matters related to multiple North American offices. The ideal candidate will be an experienced, corporate facilities expert skilled in daily office administration, facilities supervision, hospitality delivery, and sustainable office practices. This role is the leader for North American office planning, budgets, coordination with IT, HR, and local leadership for employee engagement. This role will support activities and issues where the approach and problems are not explicitly defined but they must determine the best solution based on company and leadership goals and expectations.

This role will be based at our Menlo Park office. Successful candidates will be passionate about owning the office environment, setting the stage for an excellent workplace experience and engaging with our top talent in the digital experience.

Responsibilities:

Workspace Management:

Master level knowledge and skills to manage multiple offices, functions and activities on site including daily building operations, staff occupancy, reception and guests and office supply and maintenance vendors.
Manage and coordinate in-house and outsourced facilities functions and team members with a goal of creating a best-in-class office environment focusing on hospitality, sustainability, and service.
Ensure responses to facilities work requests from staff and management follow guidelines, execute solutions, manage tasks through completion and follow up to measure results.
Engage and maintain relationships with local and regional company leaders, as well as building property managers and stakeholders, and lead cross-function teams to ensure engagement and effective outcomes.
Willing to take on different roles and responsibilities that may be requested

Hospitality

Strong background and experience working with hospitality or events.
Lead and work on events that span departments or teams and provide direction and communication to the process to ensure the events are completed without issues.
Oversee the management of supplies, food and beverage including cafes’ pantries and food service and contracts, special requirements for office related events and celebrations, inventories, and PAR level practices. Manage caterers and servers when needed.
Working with office leadership, oversee bookings and calendars for large meetings when necessary and ensure effective audio visual, acoustic, and lighting, meeting space cleanliness and food and beverage if required.

Manage corporate apartments to ensure processes and programs operate correctly and efficiently.

Facilities Accountability:

Master level knowledge and skills within Facilities Management practices.
Manage the desk hoteling system, locker assignments and parking for local office ensuring compliance with corporate policies and guidance.
Responsible for repair and maintenance programs at offices including environmental systems, interior fit out, furnishings, equipment, and appliances. This includes oversight of mechanical, plumbing, and electrical technicians, and reporting and resolving hazards, and non-compliance.
Maintain all office cleaning and tidiness programs including daily and periodic office cleaning. Oversee expectations and schedules for cleaning staff and audit janitorial services.
Champion sustainability including green cleaning, recycling, and composting, engage in sustainable procurement of office supplies, support initiatives promoting sustainable office environments and employee engagement activities, manage and continually update energy, water and waste consumption data for corporate record keeping.
Lead and manage employee health and safety. Maintain and oversee emergency action plans for building and office suite; act as safety officer and conduct trainings as required including fire, natural disasters, and terror events; management of OSHA safety protocols; oversee ergonomic assessments; manage indoor air quality, water purity and surface safety; ensure all health and safety guidelines are documented, communicated, and continually upheld. Maintain first aid kits, AED machines and fire extinguishers and other required life safety items.
Oversee site security ensuring secured doors, proper staff and visitor access and sign in procedures are followed, proper egress and life safety equipment is maintained, emergency drills and trainings are conducted and other life safety compliance.
Oversee on-site mail, deliveries, couriers including local vendor oversight and tracking.
Manage external vendor relationships and prepare quotes and bid requests for approval.
Track facilities operations to uphold contracts for repairs and maintenance, trash and recycling, pest control, security vendors, and plants.
Coordinate with property manager and owner representatives as needed.
Document and maintain facilities fixed assets, record inventories and report changes to corporate facilities and accounting.
Conduct periodic facility assessments identifying areas of risk, deferred maintenance, savings opportunities and executing corrective action plans including documenting and communicating all plans and actions.
Assist with the creation and management of facilities process, protocol, systems, and documents including training staff on the use and communication of guidelines to office users.

Financial Accountability

Master level experience managing operational and capital budgets.

Ability to track and process invoices in accordance with the approved budget.
Budget tracking and forecasting periodically throughout the fiscal year.
Able to use spreadsheets, Word, PowerPoint, and email to effectively communicate options, value, and recommendations to finance, accounting, legal and others.

Project Management

Master level experience and understanding managing projects.
Consult with leadership on office design guidelines; identify capex budget requirements as improvements are warranted.
Ability to keep schedules and documents on all facilities related processes such as: inventories, staff support schedules and tasks, maintenance logs and site inspections, and sustainability metrics.
Create planning schedules including targets and milestones, manage workflow and adhere to deadlines and budgets with the ability to recognize and communicate when time and financial adjustments are required.
Review large projects, financial and policy changes, and strategic decisions with the Director for transparency and guidance.

Qualifications:

Strong management ability, excellent self-control and judgment, and clear communication of directions.
Minimum Bachelor’s degree in a field related to corporate facilities management, hospitality, administration, or business and ten (10) plus years of relevant experience required. Additional credentials and relevant certifications preferred.
Project management capabilities include planning, budgeting, contracts, minor construction oversight, reporting, compliance, and commissioning.
High proficiency in Microsoft Office suite of products including Excel, Word, and PowerPoint including the ability to create and document budgets and project plans.
Excellent verbal and written communication skills.
Ability to publicly represent the company with internal and external stakeholders.
Builds relationships and true partnerships with business partners by understanding and empathy.
Service-oriented with a strong focus on relationship development.
Detailed oriented with strong planning, organization, and ability to work and make decisions independently.

Ability to lead and direct outside vendors with professionalism; experience in working with outside contractors.
Discretion with sensitive materials and proven experience handling confidential information.
This job requires frequent walking, prolonged sitting at a computer, standing, use of hands and the ability to lift to 30 lbs. Clear vision including close, distant, peripheral and depth perception, as well as generally good hearing acuity are required to perform tasks effectively.
Must be able to read, write and speak fluent English.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$115,850.00 - $227,350.00

Benefits:

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

More details about our company benefits can be found at the following link:

https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the

Reasonable Accommodations Form

for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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CEO of Genesys

Tony Bates

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Average salary estimate

$138674 / ANNUAL (est.)

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$111K

$174K

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By Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on...

22 jobs

FUNDING

Private

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

5001-10000

LOCATION

Menlo Park, CA

DATE POSTED

January 5, 2024