Software Quality Assurance Engineer I

At CallMiner, we hire great people and challenge them every day. CallMiner team members are passionate about delivering innovative technology solutions and industry leading customer success. Core to our culture is the power of feedback which we leverage to improve our own organization every day in every way.

Summary:

The purpose of Software Quality Assurance Engineer is to provide the means and the measures for testing all the aspects of a software solution, both functionally and technically, in order to meet the requirements and overall quality of the intended solution.

Requirements

• Some experience troubleshooting and working on new technologies to solve quality problems
• Excellent problem solving and analytical skills
• Able to work independently, be self-directed and solutions-oriented
• Sound organizational and planning skills with a solid attention to detail
• Effective communication skills and excellent interpersonal skills
• Some working knowledge of software testing and software development life cycle
• A fast eager learner with a good sense of responsibility and a ‘can do’ attitude

Plus:

• Some experience in Agile and Scrum
• Experience with JIRA and TFS
• Some knowledge of SQL

Responsibilities:

• Be a strong advocate of quality in the product
• Create test strategies and test cases. Execute the test cases and follow all activities in the strategy to confirm objectives are met and that the solution works as expected.
• Ensure tests are well defined and can be executed manually or used to create automated regression tests.
• Manually test all features of the software solution, identify and log potential issues to be fixed, and maintain testing results. Participate in manual regressions as needed for each release.
• Ability to focus testing in any area of the software stack including the UI, API, and database.
• Work closely with QA, development, and product owner team members to ensure features are tested completely and to resolve quality issues
• Utilize the various software tools appropriately - Microsoft Test Manager for test cases, JIRA for bugs, Confluence for documentation, etc.
• Ability to provide regular updates to the team about their testing.
• Ability to communicate bugs and issues in a clear and concise manner.

Benefits

About CallMiner

CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive workplace has earned us the recognition of a 2021 Top Place to Work by the Boston Globe and a 2022 Top Workplace USA by Energage.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, commuter benefits and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state or local laws.