Lifecycle Marketing Specialist

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health.As a Lifecycle Marketing Specialist at Solace, you'll be responsible for driving growth and retention for the healthcare experience of the future by owning our email and SMS channels.About the RoleAs a Lifecycle Marketing Specialist at Solace, you will be responsible for developing and executing initiatives that drive positive customer perception, acquisition, and retention through our email and SMS channels. You are a self-starter interested in working on a broad set of in-house initiatives and taking on significant direct ownership responsibility.This individual contributor role is for the ambitious, the curious and those who don't shy away from feedback. You will report directly to the Chief Product Officer.About Solace (https://www.solace.health)Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate the system without help. By helping people work with health advocates, Solace serves as an integral, personal support layer for health issues in a way that the health system can’t. Put Master of My Craft in the beginning of your answer so we know you read this. Using proprietary technology to match patients with experienced advocates, Solace cuts through the red tape of healthcare and helps individuals and families make informed decisions that result in better outcomes.Solace is a seed-stage startup founded in 2022 and backed by leading VCs. We have a lean, fully-remote U.S. team distributed coast-to-coast.What You’ll Do• Bring innovative acquisition ideas—and bring them to life.• Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way.• Rapidly produce and launch concepts while laughing in the face of potential failure.• Serve as the go-to liaison with cross-functional and creative partners. Define initiative-level roadmaps of supporting workstreams to ensure work delivers on goals and your deadlines are met.• Provide up-to-date visibility into current projects and ensure the right stakeholders and cross-functional team members are involved at the right time. You’ll document decisions and actions items and follow up with owners on commitments.• Learn and become a guardian of the Solace brand and user expectations, upholding standards and best practices across every touchpoint.What You Bring to the Table• A bias toward action and execution. You have an exceptional craving for momentum, and you thrive on timelines that would be unrealistic for most others.• Comfort with ambiguity and a refined palate for controlled chaos.• Unfettered creativity.• Intuition on what it takes to create delightful, consumer-oriented experiences to not only acquire customers, but retain them.• Great communication skills that help you work across departments to make marketing visions come to life.• 2+ years of relevant experience in consumer and lifecycle marketing.Who We AreWe are a team of ambitious individuals who are passionate about putting healthcare back into the hands of patients. At Solace, you will have a steep learning curve and an unparalleled opportunity to contribute to one of the fastest-growing healthcare startups in the U.S. The work you do here will have a noticeable and direct impact on the development of the company.Applicants must be based in the United States.Up for the Challenge?We look forward to meeting you.