Job details

Service Advisor - Mercedes-Benz of Fort Myers

Company Description

At Mercedes-Benz of Fort Myers, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

***Bilingual applicants are strongly encouraged to apply

Job Description

Purpose:

· The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

· Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

· Greets customers in a timely, friendly manner.

· Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".

· Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

· Test-drive the vehicle or refer to the test technician as necessary.

· Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.

· Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

· Maintains a dealership-prescribed standard for “hours per customer repair order written."

· Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

· Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

· Qualifications:

· High school diploma or the equivalent.

· Ability to read and comprehend instructions and information.

· Two years of experience in a dealership position.

· General knowledge of vehicle mechanical operations.

· ASE certification preferred.

· Sales experience preferred.

· Professional personal appearance.

· Excellent oral and written communication skills.

· All applicants must be authorized to work in the USA

· All applicants must perform duties and responsibilities in a safe manner

· All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Advisor - Mercedes-Benz of Fort Myers, Sonic Automotive

Are you passionate about providing top-notch customer service? Mercedes-Benz of Fort Myers is seeking a friendly and knowledgeable Service Advisor to join our dynamic team. As part of the Sonic Automotive family, we pride ourselves on creating a supportive environment that fosters growth and professional development for all our employees. In this role, you’ll be the friendly face that greets our customers, schedules service appointments, and prepares accurate cost estimates for repairs and parts. Communication is key here, as you’ll keep our clients informed about their vehicle’s progress and any changes to expected costs or timelines. Your role will involve utilizing your automotive expertise to advise customers on proper vehicle care, ensuring their cars remain in excellent condition. While you don’t need formal certification, having two years of experience in a dealership and a general knowledge of vehicle operations will help you excel. Plus, being bilingual is a big plus! At Mercedes-Benz of Fort Myers, you'll not only enjoy comprehensive training and competitive compensation but also the satisfaction of knowing that you are part of a team committed to excellence. If you want to jumpstart your career in a vibrant and rewarding atmosphere, this Service Advisor position could be the perfect fit for you. Come and see what makes us an ideal place to thrive professionally and personally!

Frequently Asked Questions (FAQs) for Service Advisor - Mercedes-Benz of Fort Myers Role at Sonic Automotive

What are the primary responsibilities of a Service Advisor at Mercedes-Benz of Fort Myers?

The Service Advisor at Mercedes-Benz of Fort Myers is responsible for scheduling service appointments, greeting customers, providing detailed estimates for labor and parts, and keeping clients updated on their vehicle's repair status. Their duties also include advising customers on vehicle maintenance and ensuring high customer satisfaction.