Job details

Client Support Technician

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

The Washington Post has recognized Centuria Corporation as one of the top workplaces in the DC Metro area for 2024. This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice. The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Centuria is honored to have been awarded this distinction.

PROGRAM DESCRIPTION:

The HQ Cyberspace Capabilities Center (HQ CCC) is a center within Air Combat Command ACC. Air Combat Command (ACC) is designated as the Core Function Lead Integrator (CFLI) for Cyberspace and HQ CCC supports that mission with integration capabilities and services for the Air Force-provisioned portion of the network. HQ CCC conducts a wide assortment of tasks to facilitate taking AF cyber requirements to cyberspace capabilities.

Job Responsibilities:

•Manage and administer IT devices, laptops, and computers (wired and wireless).

•Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies.

•Perform configuration management functions for software and hardware.

•Perform initial system diagnostics and troubleshooting. Identify problems and resolve hardware/software/network malfunctions.

•Provide minor software and hardware maintenance, such as component replacement and/or upgrading components and installing software updates and patches. Replacement parts will be provided by the Government.

•Provide basic assistance for commonly used office automation applications.

•Provide ADPE custodian required information on equipment moves or user assignment within 2 working days.

•The contractor shall utilize the Government provided helpdesk software.

•Assist Government personnel, when tasked, to prepare, document, and maintain a review of hardware and software license and maintenance agreement inventories.

Job Requirements:

•Must be local to Scott AFB – Hybrid work

•3+ years of technical experience as helpdesk support or related IT field

•Active Secret security clearance

•DoD 8570.01-M IAT Level II certification. (Security +)

Average salary estimate

$70000 / YEARLY (est.)

min

max

$65000K

$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Support Technician, Centuria

As a Client Support Technician at Centuria Corporation, located at Scott AFB, IL, you will embark on a fulfilling career in the heart of a service-focused culture. With our roots in IT, Engineering, and Scientific solutions provided to the Federal Government since 2002, Centuria takes pride in our expert team that continually earns the trust of our clients. Recently recognized as one of the top workplaces in the DC Metro area, we are dedicated to creating a supportive environment for our employees. In your role as Client Support Technician, you will manage and administer IT devices, including laptops and computers, both wired and wireless. From installing software and configuring systems to performing troubleshooting and diagnostics, your ability to resolve hardware and software issues will be pivotal. You will also play a vital role in providing minor maintenance, assisting with office automation applications, and managing inventories of hardware and software licenses. Having at least three years of relevant technical experience, including a valid Active Secret security clearance and a DoD 8570.01-M IAT Level II certification, will prepare you for the day-to-day responsibilities. Join us to make a real impact while thriving within a people-centered organization that values input from every team member. At Centuria, we believe that great teamwork leads to great results—and we're eager to see what you can achieve with us!

Frequently Asked Questions (FAQs) for Client Support Technician Role at Centuria

What are the responsibilities of a Client Support Technician at Centuria?

The Client Support Technician at Centuria is responsible for managing and administering IT devices, performing installations and configurations, and troubleshooting any hardware or software issues. This role includes providing minor maintenance and assisting users with common office applications. You'll also be required to maintain documentation for hardware and software licenses, which enhances our operational effectiveness.