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Service Director - Bonham Chrysler

Company Description

Bonham Chrysler is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're doing here and would love to tell you about our opportunities!

Our associates are happy to work here because:

  • We boast the lowest turnover in the industry.
  • We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
  • We are committed to developing and promoting within the company.
  • Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
  • We encourage peer to peer teamwork and recognition.
  • Special benefits to purchasing and leasing a car.
  • Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

 

Salary: $120,000 annual income

Compensation and Benefits Package to commensurate with skills, qualifications, and experience.

Job Description

The Service Director is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. This is a top performing luxury store looking for the right leadership to take its growing service business to the next level. Marque dealership, rare career opportunity.

Service Director Duties and Responsibilities: 

  • Forecast goals and objectives for the department and strive to meet them.
  • Strive for harmony and teamwork with all other departments.
  • Prepare and administer an annual operating budget for the service department.
  • Attend managers meetings as requested.
  • Understand, keep abreast of, and comply with federal, state and local regulations that affects service operations, such as hazardous waste disposal and OSHA right-to-know.
  • Hire, train, motivate, counsel, and monitor the performance of all service department staff.
  • Direct and schedule the activities of all department employees.
  • Provide technical assistance to employees as needed.
  • Conduct meetings with department employees to discuss activities and problems of mutual interest.
  • Monitor technicians; payroll records.

 

Qualifications

 

  • Ability to read and comprehend instructions and information.
  • High school diploma or the equivalent.
  • Three years of experience in an auto repair facility.
  • ASE certification preferred.
  • One year of supervisory experience.
  • Excellent communication, supervisory, and managerial skills.
  • Ability to operate the department at a profit according to dealership guidelines.

Additional Information

It's time to make the most important move of your career.  From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$120000 / YEARLY (est.)
min
max
$120000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Director - Bonham Chrysler , Sonic Automotive

Are you ready to take your career to the next level? Bonham Chrysler, one of the fastest growing brands in the automotive industry, is on the lookout for a Service Director to lead our service department to new heights. Located at 2122 N Center St, Bonham, TX, this role is perfect for someone who thrives on building a culture of excellence, teamwork, and customer satisfaction. As our Service Director, you will be responsible for running a profitable and efficient service department. You'll set ambitious goals and objectives, maintain harmonious relationships between departments, and oversee a talented team of service staff. The ideal candidate will have at least three years of experience in an auto repair facility, coupled with strong supervisory skills and excellent communication abilities. Your day-to-day will involve training and motivating staff, managing payroll records, and ensuring compliance with safety regulations. If you’re passionate about the automotive world and eager to propel our growing service business forward, Bonham Chrysler is the place for you! We pride ourselves on our competitive benefits package including medical, dental, vision, and a robust 401k plan, plus unique perks like personal automotive concierge services. Join a company where career growth is not just encouraged, it’s a cornerstone of our philosophy. Let’s work together to redefine the automotive experience for our customers!

Frequently Asked Questions (FAQs) for Service Director - Bonham Chrysler Role at Sonic Automotive
What are the responsibilities of a Service Director at Bonham Chrysler?

The Service Director at Bonham Chrysler is tasked with running an efficient and profitable service department, forecasting goals, maintaining strong employee relations, and setting sales and profit objectives. This leadership role also encompasses hiring and training staff, ensuring compliance with regulations, and monitoring the performance of the team to foster a collaborative environment.

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What qualifications are needed for the Service Director role at Bonham Chrysler?

To qualify for the Service Director position at Bonham Chrysler, candidates should possess a high school diploma or equivalent, along with at least three years of experience in an auto repair facility. Supervisory experience is required, and ASE certification is preferred. Strong communication, managerial, and supervisory skills are essential for the successful handling of this role.

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What is the job outlook for the Service Director position at Bonham Chrysler?

The job outlook for the Service Director position at Bonham Chrysler is promising, given the company’s status as a fast-growing automotive brand. With low turnover rates and a commitment to internal advancement, there are ample opportunities for career growth and development within the company.

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What kind of training does Bonham Chrysler provide for Service Directors?

Bonham Chrysler offers award-winning training programs for its Service Directors, recognized by Training Magazine and Brandon Hall Awards. This training focuses on developing leadership skills, operational efficiency, and industry best practices to ensure that each director can effectively lead their team and achieve departmental objectives.

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What benefits does Bonham Chrysler offer to its Service Directors?

Bonham Chrysler offers a highly competitive benefits package for its Service Directors, including medical, dental, and vision coverage, a Health Savings Account (HSA), 401k, and generous Paid Time Off (PTO). Additionally, employees enjoy special benefits for purchasing or leasing cars and access to a personal automotive concierge service.

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Common Interview Questions for Service Director - Bonham Chrysler
How would you prioritize tasks as a Service Director?

As a Service Director, prioritizing tasks involves assessing the urgency and importance of each task while considering team capabilities and customer expectations. I would implement a structured system of delegation and set clear deadlines to ensure productivity and client satisfaction.

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Can you describe your experience in managing a service team?

In previous roles, I have successfully managed service teams by focusing on team dynamics, open communication, and performance management. I believe in motivating team members through recognition and professional development opportunities, leading to a more cohesive work environment.

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What strategies would you implement to increase customer satisfaction?

To enhance customer satisfaction, I would focus on clear communication, timely service delivery, and soliciting feedback. Regularly training staff to ensure high-quality service and establishing a loyalty program could also significantly boost customer retention.

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How do you manage budgeting within the service department?

Managing a service department budget involves thorough forecasting and monitoring of expenses. I review financial reports regularly to identify trends and areas for improvement, ensuring that our operations align with both profitability and quality standards.

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What is your approach to dealing with conflicts within the team?

My approach to conflict resolution is rooted in open dialogue. I believe in addressing issues quickly and privately, fostering an environment where team members can express concerns. This proactive approach helps to maintain morale and productivity.

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How important is teamwork to you as a Service Director?

Teamwork is crucial in my role as a Service Director. A harmonious and collaborative team often leads to higher efficiency and better service delivery. I promote a culture of teamwork through regular team-building activities and inclusive decision-making.

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How do you keep up with industry regulations?

Staying updated with industry regulations is a priority for me. I regularly attend industry workshops, subscribe to automotive news sources, and maintain communication with regulatory bodies to ensure compliance with federal, state, and local laws affecting service operations.

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What tools or technologies do you find essential in a service department?

I find that a strong service management software is essential for tracking workflows, scheduling, and customer communications. Additionally, diagnostic tools and inventory management systems can significantly enhance service efficiency and accuracy.

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How have you previously helped a service department achieve its goals?

In a previous position, I implemented a structured workflow that streamlined operations, resulting in reduced service times and improved customer satisfaction scores. I also focused on employee training to enhance skills and adaptability within the team.

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Why do you want to work as a Service Director at Bonham Chrysler?

I am particularly drawn to Bonham Chrysler due to its commitment to employee growth and development, as well as its excellent reputation in the industry. I believe my leadership style and experience align perfectly with your goals of delivering exceptional service and building a loyal clientele.

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Our purpose is to deliver an exceptional experience for our guests and teammates that fulfills dreams, enriches lives and delivers happiness. Our Be Connected! Principles serve as our guiding values for how we fulfill our purpose. We strive to Be...

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DATE POSTED
February 26, 2025

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