Business Operations and PMO Lead

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.

We are seeking an experienced PMO lead / enterprise PMO to support the expansion of our multi-disciplinary Business Operations Team. The team is the information hub for projects, portfolios and programmes within the Client Delivery / Professional Services business unit and is now growing to support the full UK Lending business and underpin the success of all business units. 

This role will lead the reporting & change management discipline within the team and work closely with your peers, the business ops manager, and Head of strategy & transformation to define and establish best practices to bring all business units in line with our quality framework.

Key Responsibilities

• Management Information: Lead the definition, design and continuous improvement of MI reporting for the UK Lending business, providing valuable insights that are easily digestible by the UK Lending senior leadership team (SLT) and SBS EXCOM to support data driven strategic and operational decision making.
• Change Management: Lead the roll out of existing Delivery tooling across the rest of the UK Lending business. Implement and control processes to ensure adherence with the quality framework and allow uniform reporting across BUs to support the UK Lending SLT. Work with the business ops manager and Head of strategy & transformation to build a business ops roadmap and manage change projects to deliver against this.  
• Portfolio Oversight: Oversee analysts on your assigned portfolios and be accountable for the implementation and control of financial control, delivery governance, and other business operations mandated processes to turn ad hoc approaches into repeatable, systematic processes to avoid potential oversights or inconsistencies between BUs.
• Business Partnership & Continuous Improvement: Advocate the services of the team and the beneficial outcomes we can deliver, while influencing managers and leadership team to maintain clear boundaries of responsibility.  Promote and nurture a culture, inside the team and across the business, that motivates and inspires excellent performance, embraces change and delivers continuous improvement.

We are interested in hearing from you, if you have most of the following attributes:

• Experience: Minimum six years’ professional experience, combining PMO, enterprise PMO, business ops & change management.
• Analysis: Excellent analytical and critical thinking skills with the ability to spot patterns, identify trends and prioritize initiatives to support the broader business goals.
• Communication: Demonstrable ability to communicate and present information effectively in all forms, to audiences of every seniority up to EXCOM.
• Organisation: Excellent organisational skills and demonstrable experience in task management of more junior team members. Proven ability to work under pressure, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Relationship Management: Ability to build relationships with managers and SLT to align on core values and improve communication between individuals and departments. Skilled in conflict resolution, able to work collaboratively to identify mutually beneficial solutions.
• Foresight: Ability to identify, quantify and describe business risks and opportunities and propose appropriate courses of action.
• Technical Skills: Expert in Microsoft Office toolset with an emphasis on Excel and experience of working with an integrated PPM tool. Visual Basic/Macro skills and Power BI proficiency are desirable but not essential.
• Additional experience: Experience of the UK Financial Services sector, software implementation projects, and a PM or PMO related qualification would be beneficial.

If you do not have all of the above experience or skills we would still like to hear from you.

As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.

SBS are a certified Great Place to Work!

We offer a hybrid working model. 

By joining the SBS team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including;

• 25 days holiday with an option to buy up to 5 more,
• 6% employer pension contribution,
• private medical insurance,
• critical illness cover,
• health cash plan,

We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.

Salary range for this role is £65,000 - £75,000 per annum

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.