Technical Program Sr Manager

As a Technical Program Sr Manager at Wellhub, your responsibilities include managing technical support throughout the sales cycle, collaborating with sales and client success teams, gathering technical requirements from clients, and handling deployment support. You will also act as the primary liaison for integrating Wellhub with client systems and driving enhancements based on client feedback.

To be successful as a Technical Program Sr Manager at Wellhub, you should have at least 5 years of experience in a technical sales role. Knowledge and experience with SAML, OAuth, JWT SSO, and APIs for SaaS platforms are mandatory. Strong communication skills in both written and verbal formats are essential to engage and present to clients effectively.

Wellhub places a strong emphasis on employee wellbeing, offering comprehensive wellness benefits that include health, dental, and vision insurance, a home office stipend, a flexible work model, and access to wellbeing resources. Employees also enjoy generous paid time off policies to recharge and prioritize their wellness.

In the role of Technical Program Sr Manager at Wellhub, you will engage with various technologies, including SAML, OAuth, and JWT for single sign-on implementations, as well as APIs and integration techniques for SaaS platforms. Your expertise will help bridge the gap between our product offerings and client requirements.

The expected salary range for a Technical Program Sr Manager at Wellhub varies based on location. In states like New York, California, and Washington, the annual base salary ranges from $127,357 to $143,277. Actual compensation will depend on experience, skills, and location, and may include bonuses and stock options.

When answering this question, be specific about your past roles and how they relate to the Technical Program Sr Manager position at Wellhub. Discuss your involvement in sales cycles, any integration projects you led, and the outcomes you achieved.

Share your method for engaging clients in discussions to understand their technical needs. Highlight your skills in facilitating meetings, documenting requirements, and ensuring alignment with your internal teams at Wellhub.

Describe a successful integration project you managed. Discuss any challenges you faced, how you resolved issues, and how you coordinated between different stakeholders to ensure satisfaction on both sides.

Explain your approach to problem-solving and customer service. Illustrate with an example where you navigated a technical issue, coordinated resources, and maintained communication with the client to ensure they felt supported.

Discuss your knowledge of key information security principles, particularly in relation to integrations (like SAML and OAuth). Show how this knowledge protects client data and supports Wellhub's mission of operational integrity.

Talk about fostering an open environment where team members feel comfortable sharing ideas. Give examples of how you've implemented new functions or simplified processes based on team feedback to enhance user experiences.

Use the STAR method (Situation, Task, Action, Result) to detail a specific instance where you identified a bottleneck and implemented a change that resulted in improved efficiency or client satisfaction.

Rate your communication skills based on feedback you’ve received and provide examples of how effective communication was key in a previous job. Emphasize the importance of clarity in technical discussions and client presentations.

Share your passion for employee wellbeing and how Wellhub’s mission aligns with your values. Talk about your desire to contribute to a growing tech company and help shape an impactful wellness culture.

Discuss potential challenges such as managing diverse client needs or keeping up with technology advancements. Show that you're reflective and have thought about how to address these challenges constructively.