Java Application Support

As a Java Application Support professional at Sopra Steria, you will be responsible for managing incidents and support tickets, ensuring timely resolution of issues according to SLA timelines. Your role involves troubleshooting Java-based web and mobile applications, using monitoring and log analysis tools like Nagios and Splunk, as well as collaborating with teams to communicate effectively about technical problems.

To apply for a Java Application Support position at Sopra Steria, candidates should possess a degree in B.E, B.Tech, M.E, M.Tech, or MCA. Experience in Java, incident management, and application troubleshooting is also essential, along with familiarity with monitoring tools and basic version control systems like Git.

Desirable skills for a Java Application Support role at Sopra Steria include a foundational understanding of Java (Core Java, Spring), strong troubleshooting capabilities, and experience with incident management. Proficiency in database knowledge (SQL, MySQL) and effective communication skills are paramount, as you'll often need to convey technical issues clearly to other team members.

At Sopra Steria, Java Application Support professionals work in a hybrid environment, spending three days in the office and two days working remotely. The schedule operates in UK shifts from 1 PM to 10 PM IST, creating a dynamic and collaborative work atmosphere where employees can thrive.

Sopra Steria is committed to fostering an inclusive work environment for all employees, including those applying for the Java Application Support position. The company actively promotes diversity, ensuring all positions are open to people with disabilities and encouraging a respectful workplace that embraces differences.

In your explanation, detail the specific versions of Java you’ve worked with and describe any projects where you supported Java-based applications. Highlight how you used your technical skills to troubleshoot issues and maintain application performance.

Discuss your approach to prioritization and time management in high-pressure situations. Provide examples from past experiences where you effectively resolved incidents without compromising service quality.

List the monitoring tools you've used, such as Nagios or New Relic, and describe how you utilized these tools to track application performance and diagnose issues proactively.

Share a specific scenario that highlights your problem-solving skills. Outline the challenge, the steps you took to investigate and address the issue, and the outcome. This approach shows your analytical skills and resilience.

Explain your communication strategies, whether it’s through structured meetings, regular updates, or collaboration tools. Highlight the importance of clear, concise communication to ensure everyone is aligned on project goals.

Articulate the process of incident management, emphasizing its role in maintaining application uptime and ensuring customer satisfaction. Explain your understanding of SLAs and how they guide incident resolution.

Discuss your systematic approach to troubleshooting, mentioning the importance of gathering logs and metrics, reproducing issues if possible, and evaluating possible solutions. This shows your structured thinking.

Describe your hands-on experience with Git, including how you’ve used it to manage code changes and collaborate with other developers. Highlight any specific workflows or branching strategies you’ve implemented.

Share your methods for keeping current with technology trends, such as following relevant blogs, participating in forums, attending webinars, or taking online courses. This demonstrates your commitment to continuous learning.

Reflect on various skills, such as problem-solving and communication, and argue why you believe one skill is paramount, backing it up with examples from your experiences. This illustrates your depth of understanding of the role.