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Account Manager

As an Account Manager, you will be responsible for presenting the Company in the best, most comprehensive light to both prospective and current clients. You will secure market share and create profitable margins. To excel in this role, you must possess advanced selling techniques and strong communication skills.

Execute a 60-day plan of calls on customers in a territory. Review origin/destination manifest and quote opportunities report for new leads (goal of 6 prospecting calls per week, both face-to-face and over the phone). Review customer profile for each planned call and execute a strategy for increasing market share (at a profitable level) with customers. Utilize marketing visuals when appropriate. Plan for a goal of three lunch meetings a week and set appointments for upcoming week of calls by phone or email. Schedule a minimum of 40 weekly contacts and 15-20 face-to-face calls. Utilize Sales Mobile App to record daily calls. Maintain integrity in all measures to include sales call notes and sales expenses. Complete all pricing requests generated from daily work. Negotiate pricing and conditions. Take the necessary next steps for customer follow-up and personally evaluate what could have been better executed. Work with Operations with Continuous Measurable Improvement (CMI) at the intersection of all customer and operational processes for the good of both parties. Work with drivers to ensure the highest level of involvement in sales and marketing programs. Review results to determine where future 60-day plan adjustments might be needed. Utilize business intelligence sales dashboards within Tableau to make data driven decisions. Identify non-asset based transportation solutions for customers that are a fit for eShipping Exchange. Develop business partnerships with customers that are aligned with the culture of the Company.

For this position, a minimum of 1 year of experience in sales or management is required. In terms of education, a Bachelor's Degree or equivalent experience is required. In terms of preferred experience, the ideal candidate should have 3 years of experience in sales or management. A valid Driver's License is required for this position.

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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Account Manager, Southeastern Freight Lines

Join the team at eShipping Exchange as an Account Manager in Cincinnati, Ohio, where your role will be pivotal in showcasing our exceptional services to both prospective and existing clients. You'll be empowered to secure market share while building profitable relationships. Your day-to-day will involve executing a comprehensive 60-day plan aimed at making meaningful connections through a targeted strategy that includes six prospecting calls weekly, utilizing both face-to-face meetings and phone outreach. Strong communication skills and advanced selling techniques will be your best tools for success as you work with customers to enhance our market standing. You'll have the exciting responsibility of planning three lunch meetings a week and maintaining incredible contact volume, including 40 calls and 15-20 face-to-face engagements each week. Your insights and feedback will be vital as you collaborate with our operations team on Continuous Measurable Improvement initiatives, ensuring that we are meeting and exceeding customer expectations. Utilizing business intelligence sales dashboards in Tableau, you’ll make data-driven decisions that influence our strategic approach to sales. With a minimum of one year of sales or management experience required and a Bachelor's Degree or equivalent background, this role suits those ready to elevate their career in a dynamic environment. Ready to take the next step with eShipping Exchange? We would love to meet you!

Frequently Asked Questions (FAQs) for Account Manager Role at Southeastern Freight Lines
What are the key responsibilities of an Account Manager at eShipping Exchange?

As an Account Manager at eShipping Exchange, your core responsibilities will include executing a detailed 60-day plan of calls, effectively managing customer relationships, and aiming to increase market share. You'll utilize various sales strategies, maintain communication with clients through a minimum of 40 weekly contacts, and negotiate pricing and conditions for customer contracts. Moreover, you'll work with the operations team to ensure high service quality while developing partnerships that align with our company culture.

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What qualifications are needed to become an Account Manager at eShipping Exchange?

To qualify for the Account Manager position at eShipping Exchange, you need a Bachelor's Degree or equivalent experience in sales or management, along with at least one year of relevant experience. Preferably, candidates should have around three years of experience, demonstrating strong communication and persuasion skills. Having a valid Driver's License is also essential for meeting clients and attending meetings.

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How can one excel as an Account Manager at eShipping Exchange?

To excel as an Account Manager at eShipping Exchange, you should focus on enhancing your communication skills and mastering advanced selling techniques. Developing a strategic approach to client interactions, such as preparing tailored call plans and utilizing sales analytics, will also be key. Moreover, regularly reviewing performance results to adjust strategies can set you apart and drive your success in expanding market share.

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What tools will I use as an Account Manager at eShipping Exchange?

In your role as an Account Manager at eShipping Exchange, you'll utilize the Sales Mobile App to record daily calls and transactions. You will also work with business intelligence sales dashboards in Tableau, which will help you make data-driven decisions based on your sales performance and customer engagement metrics.

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What does the work environment look like for an Account Manager at eShipping Exchange?

The work environment at eShipping Exchange is dynamic and supportive. As an Account Manager, you will be engaging with a variety of clients both in-person and over the phone, fostering relationships in a fast-paced sales context. Collaboration with other teams, including operations and marketing, ensures that you are equipped to meet the varying needs of customers while driving business growth.

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Common Interview Questions for Account Manager
Can you explain your experience in sales and how it relates to the Account Manager position at eShipping Exchange?

When asked about your sales experience, highlight specific achievements and roles that have equipped you with the skills needed for the Account Manager position at eShipping Exchange. Be sure to discuss any relevant techniques you’ve used to secure new clients, negotiate contracts, and develop long-lasting customer relationships.

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What strategies would you use to increase market share for eShipping Exchange?

In responding to this question, outline a strategic approach that includes identifying target markets, leveraging customer feedback, and employing effective sales techniques. Consider discussing how you would utilize data from sales dashboards to inform your strategies and ensure your efforts are aligned with the company’s goals.

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How do you handle conflicts or objections from clients?

When addressing client objections, emphasize the importance of active listening and understanding the underlying concerns before providing solutions. Explain your approach to using empathy and clear communication to resolve issues while maintaining the integrity of the sales relationship.

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Describe a time when you successfully closed a difficult sale.

Prepare a specific example that illustrates your resilience and problem-solving skills in sales. Detail the initial challenges, the strategies you employed, and the eventual outcome to showcase your selling abilities and persistence as an aspiring Account Manager at eShipping Exchange.

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What tools and technologies have you used in sales, and how do you utilize them in your workflow?

Discuss the CRM software, sales apps, or business intelligence tools you have experience with, explaining how they helped streamline your sales processes. For the Account Manager position, mention your familiarity with tools like Tableau and mobile sales applications, highlighting how you leverage data for decision-making.

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How would you prioritize your daily tasks as an Account Manager?

In your answer, describe a structured approach to managing your time effectively. Emphasize the importance of balancing client meetings, follow-ups, and sales planning while ensuring that you’re responsive to immediate needs while still focusing on long-term goals.

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What do you believe is the key to maintaining strong client relationships?

Explain your belief in consistent communication, trust, and delivering on promises. Discuss the value of understanding client needs and being proactive in addressing challenges to build a lasting partnership, which is especially relevant for the role at eShipping Exchange.

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How will you use data to drive your sales strategy as an Account Manager?

Articulate how you plan to analyze sales results, customer feedback, and market trends to adapt your sales strategies. Highlight your comfort with data analytics tools like Tableau and how you would use insights to target the right customers effectively.

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What motivates you as an Account Manager?

Share personal motivations that drive you in sales, whether it’s achieving targets, building relationships, or helping customers succeed. Connecting your motivations to the values of eShipping Exchange can demonstrate your alignment with the company's culture.

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What long-term goals do you have as an Account Manager?

Discuss your ambitions regarding personal development within sales, such as becoming a team leader or expanding your knowledge of the industry. Aligning your goals with the growth potential at eShipping Exchange will show your commitment to your role and the company.

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Full-time, on-site
DATE POSTED
March 31, 2025

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