Rep 1, Cust Svc Internet/Voice

At a GlanceFull-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.Who are you?No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We'll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you're ready to grow your skills, this is a role with a lot of potential.BE PART OF THE CONNECTIONAs a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST• Continuously learning and turning that knowledge into customer service wins• Uncovering customers needs, creating solutions, and resolving problems• Making a positive impression on customers through a best-in-class experience• Representing a Fortune 100 company with professionalism and courtesy• Working in an open, friendly environment with a supportive, energetic teamWe are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.WHAT YOU’LL BRING TO SPECTRUMRequired Qualifications• Education: High school diploma or equivalent• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays• Language: Ability to read, write, speak and understand EnglishPreferred Qualifications• Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications• Technical Skills: MS Office, computer skills, typing• Skills: Communication, organization, time management, customer service• Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilientSPECTRUM CONNECTS YOU TO MORE• Tools + Tech: Advanced diagnostic tools to help you address technical inquiries• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed• Competitive Pay: Generous $20 per hour starting pay• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed• Total Rewards: Our comprehensive benefits are among the best in the industryApply now, connect a friend to this opportunity or sign up for job alerts!CRP114 2024-39826 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.