Customer Support Agent (Weekends and Nights)

### Job Title: Remote Live Chat Representative ? *Company:** Nationwide ? *Location:** San Diego, California, US... ? *Job Type:** Part-Time ? *Seniority Level:** Associate Level ? *Years of Experience:** 3 --- #### Job Description Nationwide is seeking a dedicated and adaptable Remote Live Chat Representative to join our dynamic customer service team. This position plays a critical role in delivering exceptional customer experiences to our clients through live chat support. As an associate-level representative, you will utilize your creativity and negotiation skills to provide tailored solutions to customer inquiries while maintaining a harmonious and collaborative working environment.#### Key Responsibilities:- **Customer Interaction:** Engage with customers via live chat in a professional and friendly manner to understand their inquiries, issues, and concerns.- **Problem-Solving:** Analyze customer needs and provide effective solutions, ensuring high levels of customer satisfaction.- **Product Knowledge:** Maintain an in-depth understanding of Nationwide's services and products to effectively answer questions and offer guidance.- **Documentation:** Accurately document all customer interactions and resolutions in the internal CRM system, ensuring that all records are up-to-date and comprehensive.- **Collaboration:** Work closely with other team members and departments to resolve complex issues and streamline processes to enhance the customer experience.- **Feedback & Improvements:** Provide actionable feedback to management regarding customer concerns, trends, and potential areas of improvement in our services or processes.- **Training Participation:** Attend regular training sessions to stay updated on new services, policies, and procedures, ensuring that your knowledge remains current and relevant.- **Time Management:** Effectively manage your schedule and workload to meet performance metrics and provide timely responses to customers.- **Additional Tasks:** Perform other duties as assigned by supervisors, including assisting with special projects or initiatives that align with team goals.#### Requirements:- **Experience:** Minimum of 3 years of experience in a customer service or live chat support role.- **Education:** High school diploma or equivalent; associate degree preferred.- **Personality Traits:**- **Hardworking:** Demonstrate a strong work ethic and commitment to excellence in customer service.- **Adaptable:** Able to handle changing priorities and respond positively to various customer needs and requests.- **Soft Skills:**- **Creativity:** Utilize innovative approaches to solve customer challenges effectively.- **Negotiation:** Capable of negotiating favorable outcomes for both the customer and the company while ensuring customer satisfaction.- **Technical Proficiency:** Proficient in using chat software, CRM tools, and general computer applications (e.g., MS Office).- **Excellent Communication Skills:** Outstanding written communication skills, with the ability to convey information concisely and clearly.- **Team-Player Mindset:** Willingness to collaborate with others and contribute to a positive team environment.#### Benefits:- **Medical Coverage:** Comprehensive medical insurance options to ensure your health and well-being.- **Company Transportation:** Support for transportation needs during work hours.- **Vision Insurance:** Access to vision care and optical coverage.#### Working Environment:At Nationwide, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering an inclusive environment that encourages teamwork, innovation, and professional growth.#### Application Deadline:Please submit your application by **September 28, 2024**.#### Equal Opportunity Statement:Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified candidates to apply regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, disability, or age.---Join us at Nationwide, where your contributions will make a difference in enhancing our customer service experience!How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Remote Live Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs