Customer Care Manager

Our customer base is growing and we’re looking for a proactive and reliable person to fit this position.

In this role you will:

• Serve as the primary post-sales point of contact for a variety of small-middle business customers.

• Set a “one-to-many” approach to drive smart and remarkable results (i.e. conduct webinars on specific topics, use email cadency etc).

• Utilize in-depth product and industry knowledge to increase the adoption of SplitMetrics Acquire.

• Develop a deep understanding of each customer's business objectives and industry challenges. Work on knowledge base creation to close this gap.

• Help customers achieve maximum value from SplitMetrics Acquire and achieve their business objectives.

• Responsible for identifying opportunities for upselling and cross-selling within existing accounts (SplitMetrics ecosystem cross-selling).

• Proactively engage with customers to secure renewals and drive customer retention.

• Proactively identify portfolio risks and weaknesses, develop strategic steps to prevent it. 

• Distribute customer needs/ suggestions/ feedback across Sales, Marketing, Product and Support teams. 

• Collaborate closely with the Apple team on selected list of clients to drive further expansion and align on joint strategy. 

About you:

• Fluent English.

• Experience in the client-facing roles.

• Strong communication and presentation skills. 

• Customer-oriented mindset and attitude. 

• Analytical and strategic way of thinking. 

• Conflict prevention and resolution skills. 

• Accountability for results.