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Customer Experience Specialist

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  



We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.


How you will achieve success:
  • Communicate directly with our customers via phone and email. 
  • Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Drive innovative and creative solutions to protect revenue. 
  • Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
  • Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.


What experiences will help you in this role:
  • Critical thinking without losing sight of the details.
  • Accepting open feedback and accountability.
  • Ability to multitask and prioritize effectively.
  • Accuracy in typing.
  • Proven track record of effective time management skills. 


This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

- 4th generation or higher, at least Intel i3 or equivalent processor;

- at least 4GB RAM;

- Windows 10 and above or MAC OSX operating system 

- You are required to provide your own dual monitors

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.


#LI-Remote

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CEO of Spreetail
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Brett Thome
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Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer.

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Full-time, remote
DATE POSTED
July 2, 2024

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