Job details

Customer Success Operations Manager

Spring Health is looking for a Manager of Customer Success Operations to oversee operational aspects related to data analysis, business reporting, system administration, and project management.

Skills

Business administration
Sales or customer success operations
Customer success processes
Data and statistical analysis
Strong communication skills

Responsibilities

Collaborate with cross-functional teams to ensure smooth execution of customer success initiatives
Monitor and maintain Customer Success tools with a focus on data integrity and system performance
Create and deliver regular reports and dashboards related to Customer Success performance
Serve as a subject matter expert for CS Tooling including Salesforce and Gainsight
Identify areas of improvement and manage ad-hoc projects pertaining to customer success strategy

Education

Bachelor's Degree in business administration, finance, or similar field

Benefits

Competitive salary range with stock options
Health, dental, and vision benefits
Paid parental leave and sick days
Professional development reimbursement
Flexible work arrangements and Focus Fridays

To read the complete job description, please click on the ‘Apply’ button

Spring Health Glassdoor Company Review

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4.2

CEO of Spring Health

April Koh

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By Spring Health

Spring Health is a well-established provider of mental healthcare solutions, catering specifically to employers and health plans. They are recognized for their effective support and commitment to enhancing the well-being of employees.

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