Entry Level Bilingual Customer Service Representative

As an Entry Level Bilingual Customer Service Representative at Nielsen, your main responsibilities include conducting phone surveys, assisting with data collection, and providing exceptional customer service to our panelists and respondents across the US. This role also involves troubleshooting basic technical issues and ensuring that all interactions meet our high standards for quality and performance.

To apply for the Entry Level Bilingual Customer Service Representative position at Nielsen, you should be fluent in both English and Spanish, possess experience in customer service or call centers, and demonstrate strong communication and multitasking skills. Being comfortable with technology and being self-motivated for independent work are essential attributes for success in this role.

Yes, the Entry Level Bilingual Customer Service Representative position at Nielsen allows for a combination of in-office and remote work. While the majority of the time you will be required to work from the office, flexibility is key, and there are opportunities for remote tasks as well, provided you meet the necessary home office requirements.

At Nielsen, the work environment for an Entry Level Bilingual Customer Service Representative is dynamic and collaborative. You can expect to work closely with a talented team while engaging with customers through calls and surveys. The culture encourages employee growth and success, ensuring that you’ll have the support you need while contributing to significant media insights.

Preparing for an interview for the Entry Level Bilingual Customer Service Representative role at Nielsen involves understanding Nielsen's mission in media insights, brushing up on customer service best practices, and practicing your bilingual communication skills. Having a good grasp of common customer concerns and technical troubleshooting strategies will also help you stand out in the interview.

Share specific examples from your previous roles where you've successfully resolved customer issues or improved service quality. Highlight instances when you utilized your bilingual skills to assist diverse customers effectively.

Speak about your approach to remaining calm and professional. Describe a situation where you turned a difficult interaction into a positive experience, showcasing your problem-solving skills and ability to empathize.

Discuss systems or tools you use to manage tasks efficiently. Mention your ability to prioritize and multitask while maintaining high-quality service, especially in a call center setting.

Express your enthusiasm for learning new technologies. You can provide examples of software and systems you have used in previous jobs, and your adaptability in learning new tools required for data collection or customer interactions.

Articulate your passion for media and data analysis, and how Nielsen’s mission aligns with your career goals. Discuss your excitement about being part of a company that values audience insights.

Explain your understanding of data privacy regulations and best practices in maintaining confidentiality. Highlight your commitment to ethical practices in customer service settings.

Share your flexibility regarding work schedules, including evenings and weekends. Emphasize your willingness to adapt to the company's needs while maintaining a work-life balance.

Provide a concrete example where you went above and beyond for a customer. This could be through personalized service, resolving an issue swiftly, or following up after a call to ensure satisfaction.

Discuss techniques you use to stay engaged, such as setting personal goals, focusing on your impact, or utilizing breaks effectively. Show your understanding of the importance of maintaining a positive mindset.

Demonstrate your knowledge of Nielsen’s impact, mentioning their role in media measurement, audience insights, and how this data drives content creation in today's media landscape. Show your genuine interest in their work.