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Implementation Consultant, Japan

Salary banding: ~¥8,000,000 per year

Working Pattern: Remote

Location: Tokyo, Japan

Role Summary

Our Customer Engagement team is responsible for ensuring that every Sprout.ai customer receives the best possible outcomes from our product, that our deployments are successfully delivered on time, and that we are generating the value that we’ve committed to delivering.

The Implementation Consultant role is part of a new Implementation team within Sprout, and will be one of the earliest members of the Customer Engagement team dedicated to post-sales implementation and platform configuration projects as we continue to expand our customer base.

The role will report to the Head of Customer Engagement at Sprout, with good upside to establish processes around how we develop our product and implement it for customers, and future opportunity to grow and lead with our Customer Engagement team.

As the world continues to find new and innovative use cases for Artificial Intelligence, you will be at the forefront of this, deploying truly boundary-pushing technology into some of the world’s largest businesses and helping to create and train new AI models using our low-code configuration tooling.

If you’re an ambitious technologist with a good blend of technical and communication skills, and believe in the power of enterprise AI to make a positive impact on millions of insurance policyholders around the world, we’d love to meet you.

Responsibilities

Customer Delivery and Configuration

  • Configure, and deliver solutions using the Sprout.ai platform
  • Liaise with Engineering to deliver integrations between Sprout and our customers’ systems
  • Liaise with Data Science to implement & optimise AI document-processing models, AI workflows, and automation processes related to claim management
  • Troubleshoot and resolve technical issues related to Sprout implementations and PoCs

Solution Design

  • Design and architect end-to-end solutions leveraging Sprout.ai’s claim automation platform
  • Liaise with engineering to create detailed solution designs, integration architecture, and technical documentation
  • Provide technical guidance and best practices to clients and internal teams
  • Evaluate client requirements and propose appropriate Sprout.ai solutions

Customer Success

  • Advise clients on Sprout.ai best practices
  • Provide technical expertise during implementation projects
  • Develop implementation processes and guides to standardise the onboarding process for customers.
  • Conduct training sessions for clients and internal teams
  • Stay up-to-date with the latest Sprout features and industry trends in claim automation

Requirements

  • Fluency in Japanese, and strong grasp of spoken and written English
  • 1-2 years experience working with process automation or low code platforms 
  • Familiarity with integration technologies (JSON, REST APIs)
  • Knowledge of programming languages such as JavaScript and Python
  • Excellent communication and presentation skills
  • Excellent stakeholder management skills
  • Strong problem-solving and analytical abilities

Nice to Have

  • Experience delivering complex technology solutions as part of a delivery team
  • Experience in solution design and architecture for enterprise-level projects

Sprout.ai Values

🌱Hungry for Growth - Unleash your inner Sprout: Sprouts embrace growth, forget comfort zones, and help Sprout.ai thrive.

🚚 Own It, Deliver It - We commit, we deliver, and we exceed expectations - it's how we achieve outstanding outcomes for our customers.

🌳 Seed Innovation - The future is shaped by those who dare to innovate. We embrace this mindset, planting the seeds for future growth, experimenting fearlessly and taking bold actions that unleash our ability to scale.

🤝 Collaborate to Blossom - We cultivate collaboration, working together to create a vibrant and diverse ecosystem where every Sprout can thrive. It drives better results, and creates a better environment for us all.

Compensation, benefits and perks

  • Salary banding: ~¥8,000,000 dependent on experience. Annual pay reviews.
  • Sprout.ai Share Options
  • Generous annual leave
  • Fully remote working practices
  • Learning and Development budget
  • Regular socials
  • Macbook Pro + home working setup

About Sprout.ai

Sprout.ai was established in London, UK in 2018 with a mission to help people in their time of need when making an insurance claim. Inefficient claims processing for the insurer meant that customer experience was suffering and people were losing faith in their insurance policies. The average insurance customer was having to wait over 25 days to receive an outcome on their claim, often in times of vulnerability.

The barriers to rapid claims settlement were clear; understanding of unstructured data, complexity and volume of decision making, legacy systems and processes.

Sprout.ai’s patented claims automation platform solves these challenges, and has already delivered instant claims settlement on millions of insurance claims around the world. Our proprietary AI products can automate every step of the claims journey: extracting and enhancing relevant claims data, cross-checking this with policies and providing recommendations to conclude a claim in near real-time. Our tools are allowing claims handlers to spend more time with customers, where human touch and empathy can make the most difference to their customers.

Leading VCs saw our company vision to ‘make every claim better’ and have supported our growth journey. This includes our $11M Series A led by Octopus Ventures in 2021 and in total we have raised over $20M.

Average salary estimate

$60000 / YEARLY (est.)
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$60000K
$60000K

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What You Should Know About Implementation Consultant, Japan, Sprout.ai

Are you ready to take your career to new heights as an Implementation Consultant with Sprout.ai? Located in the heart of innovation, we are looking for someone who is eager to be part of our Customer Engagement team in Japan. In this fully remote role, you’ll play a key part in ensuring our clients are set up for success with our cutting-edge artificial intelligence platform. Your main tasks will involve configuring and delivering seamless solutions for customers, liaising with engineering and data science teams to craft integrations and optimize AI workflows specifically tailored for their needs. You’ll also be at the forefront of solution design, architecting end-to-end processes that truly push the boundaries of what's possible. Your days will thrive in an environment of collaboration and innovation, where your problem-solving skills are valuable assets. Communication is essential, as you'll be advising clients on best practices and conducting training sessions to ensure everyone is onboard with our tools. With a salary band of approximately ¥8,000,000 and a wealth of opportunities for professional growth and development, there’s no better time to join Sprout.ai and help reshape the future of insurance claims. If you're fluent in Japanese and have a strong grasp of English, with a penchant for tech and a passion for customer success, come grow with us and make a real difference in the world of claims processing!

Frequently Asked Questions (FAQs) for Implementation Consultant, Japan Role at Sprout.ai
What does an Implementation Consultant do at Sprout.ai?

As an Implementation Consultant at Sprout.ai, your role is pivotal in the Customer Engagement team, focusing on configuring our cutting-edge AI platform to meet customer needs. You’ll guide clients through the implementation process, liaising with engineering and data science teams to ensure robust integrations and optimal AI solutions tailored to their specific requirements.

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What qualifications do I need for the Implementation Consultant position at Sprout.ai?

To succeed as an Implementation Consultant at Sprout.ai, you should be fluent in Japanese and have a solid command of English. We typically look for candidates with 1-2 years of experience in process automation or low-code platforms, familiarity with integration technologies like JSON and REST APIs, as well as experience in programming languages such as JavaScript or Python.

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What is the work culture like for an Implementation Consultant at Sprout.ai?

The work culture at Sprout.ai for an Implementation Consultant is vibrant and collaborative. We emphasize a growth mindset where innovation is encouraged and every member of the team is empowered to contribute their ideas. You'll be part of a supportive environment that values collaboration, diversity, and creative problem-solving.

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What are the growth opportunities for an Implementation Consultant at Sprout.ai?

There are numerous growth opportunities for an Implementation Consultant at Sprout.ai. As one of the early members of our Customer Engagement team, you’ll have the chance to establish processes and influence product development. Success in this role can lead to positions of greater leadership and responsibility within the team.

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What kind of training and development does Sprout.ai offer for Implementation Consultants?

At Sprout.ai, continuous learning is a core value. Implementation Consultants benefit from a generous learning and development budget, allowing you to take courses, attend workshops, and enhance your skills in line with your career goals. We believe in investing in our team's growth to keep our pace with technological advancements.

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Common Interview Questions for Implementation Consultant, Japan
Can you describe a challenging implementation project you handled as an Implementation Consultant?

When answering this question, focus on a specific project where you faced challenges. Highlight your problem-solving techniques, collaboration with team members, and how you met client expectations by delivering a solution that exceeded their initial requirements.

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How do you ensure successful engagements with clients during the implementation process?

Discuss your approach to stakeholder management, emphasizing regular communication, active listening, and being proactive in identifying potential issues before they escalate. It's important to show your dedication to client success throughout the implementation.

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What tools and technologies have you used in previous implementation projects?

Mention specific tools or platforms you are familiar with, such as low-code platforms, integration technologies, or programming languages. Be prepared to explain how you used them to enhance project outcomes, particularly in relation to process automation.

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How do you stay updated on emerging trends in AI and claims processing?

Express your commitment to professional development by mentioning resources like industry publications, webinars, and tech meetups. Highlight any recent trends you've identified and how they could impact your work as an Implementation Consultant.

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What strategies do you use to optimize AI workflows in implementation projects?

Talk about your methodical approach to optimizing workflows, whether through analyzing existing processes, gathering client feedback, or working with data science teams to refine AI models. Use specific examples to illustrate your strategies.

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Describe a time when you had to troubleshoot a technical issue during an implementation.

Provide a concise example of a technical problem you faced, the steps you took to resolve it, and the outcome. Highlight your analytical skills and your ability to stay calm under pressure, as these are key qualities for an Implementation Consultant.

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How would you manage a situation where a client expects a quick solution to a complex issue?

In this situation, communication is critical. Discuss how you would set realistic expectations while demonstrating your commitment to finding a comprehensive solution. Emphasize collaboration and the importance of transparency with clients.

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What role does collaboration play in your work as an Implementation Consultant?

Collaboration is fundamental in this role. Explain how you work closely with various stakeholders, such as engineering, data science, and the clients themselves, to develop and deliver optimal solutions. Provide examples of successful collaborative projects.

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How do you prioritize tasks during an implementation project with tight deadlines?

Describe your prioritization strategies, such as breaking tasks into manageable segments, utilizing project management tools, or focusing on high-impact deliverables. Mention how you communicate with your team to align priorities and meet deadlines.

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What do you see as the biggest challenge facing implementation consultants in the AI industry?

Show your industry insight by discussing challenges such as integrating new AI technologies into legacy systems, managing client expectations, or navigating the rapidly evolving landscape of AI advancements. Offer your perspective on potential solutions to these challenges.

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Full-time, remote
DATE POSTED
April 16, 2025

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