Legal Operations Analyst

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

We are looking for a Legal Operations Analyst to join SquareTrade’s Legal Team. As Legal Operations Analyst, you will be working cross-functionally on a wide array of legal and compliance projects. You will collaborate and work to learn how SquareTrade operates and to assist in improving existing processes. This is a hybrid position with a 1 day per week in-office expectation.

WHAT'S GREAT ABOUT THIS ROLE?

• You’ll obtain hands-on experience in the corporate legal and compliance fields.
• You’ll work in-house at a fast-paced company.
• You won’t be just “taking orders”… you’ll be encouraged to gain a deep understanding of our business and bring your own ideas to the table.
• You’ll get a taste of everything from regulatory compliance and employment to marketing and operations, with a fantastic support team to cheer you on.
• With lots of variety in day-to-day tasks and long-term projects, you won’t get bored!

RESPONSIBILITIES INCLUDE:

• In-House Support: Assist the Legal team with various aspects of in-house legal work, including (but not limited to) reviewing NDAs, representing Allstate Protection Plans in small claims court, providing support to the HR team, and working closely with the marketing team on various initiatives.
• Compliance: Assist with and oversee various aspects of regulatory compliance, including GDPR/CCPA privacy processes, industry-related license renewals, and data/audit requests. Work with external partners and government agencies on compliance issues and filings.
• Escalated Complaints Management: Perform thorough investigations into customer complaints raised by regulators to determine the company’s response and to coordinate resolutions with the customer.
• Corporate Governance: Assist in maintaining our active entities. registered agents and business registrations/licenses. You’ll also assist in drafting, reviewing and processing for execution corporate documents.
• Innovation: Identify and drive the initiation of new processes to create efficiencies within and beyond the Legal department.
• Research: Collect data and research various issues through online and internal resources to create detailed analyses.
• Administrative Support: General administrative duties such as reviewing mail, coordinating DocuSign requests, managing the legal email alias, invoice processing, and maintaining legal files.
• This position requires the ability to take on ad-hoc projects as they arise and handle them with poise...every day is a little different around here!

YOU'RE OUR IDEAL CANDIDATE IF YOU ARE:

• Intellectually curious, highly organized and detail-oriented: you’re not afraid to ask questions and can handle multiple projects and dynamic priorities without missing a beat.
• Driven to make an impact on the business: you have a “can-do/will-do” attitude and you’re willing to think outside the box.
• Ambitious: no one needs to push you to excel; you’ll go above and beyond to get results (and you’re able to motivate others to do the same!).
• You’ll get your hands dirty: you not only bring the knowledge and experiences you have to this role but you’re not afraid to jump in and assist the Legal team wherever necessary in areas that are unfamiliar to you.
• You’re unfailingly discreet and able to take care of confidential and often highly sensitive information with the utmost care
• You’re comfortable working with co-workers at all levels, including senior management.
• Able to work autonomously in a fast-paced environment.
• Able to have fun-we like well-rounded people working at Allstate Protection Plans.

MINIMUM REQUIREMENTS:

• Bachelor’s or Associate's degree
• Must possess a “value add” attitude.
• Should demonstrate high levels of integrity, be passionate, persistent and a team player.
• Comfortable working with and maintaining the confidentiality of sensitive information.
• Proficient with MS Word, MS Excel and experience with Adobe Acrobat/PDFs, and PowerPoint presentations.
• Superior listening skills and strong oral, written, and interpersonal communication skills.
• Excellent organizational skills + superior analytical skills.
• Ability to work quickly and creatively with little or no supervision.

PREFERRED QUALIFICATIONS:

• 1-2 years of relevant experience required
• Experience with Salesforce, DocuSign, Microsoft Office, and/or Jira is a plus but not a requirement.
• Experience collaborating with cross-functional departments and executives on projects.

At SquareTrade you'll have access to: 

• Medical, dental and vision coverage with network optionality to support our dispersed workforce
• HSAs and FSAs
• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being
• Up to 4% company match into 401(k)
• Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
• Paid Time Off 
• Work flexibility
• Talent shares
• Tuition reimbursement
• Learning opportunities
• Hybrid work arrangements
• $80 monthly internet connectivity stipend
• Various corporate perks and discounts

(California Only) Pursuant to applicable law, SquareTrade estimates the possible base compensation for this role, if hired in California, to be within the following range: $33.56 - $43.27 per hour

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.  

The Team:  http://www.squaretrade.com/leadership   

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.